Bank · complaint record
Home Bancshares complaints
Filed under HOME BANCSHARES, INC.
Consumers have filed 143 complaints about Home Bancshares since 2018, 18 of them in the last 12 months (-40% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 143
- Last 12 months
- 18
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #116 of 188
Since February 2018
-40% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 28, 2026
Most complained-about banks & credit unions
Home Bancshares complaints by month
The busiest month was September 2022 (6 complaints). Complaints in the last 12 months are down 40% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Home Bancshares answered all time
- Closed with monetary relief85.6%
- Closed with explanation13594.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Home Bancshares complaints are about
Top Home Bancshares problems
Inside "Managing an account"
- Deposits and withdrawals 24
- Problem using a debit or ATM card 13
- Funds not handled or disbursed as instructed 8
- Problem accessing account 6
- Banking errors 4
- Fee problem 2
Where Home Bancshares complaints come from
Most complaints: Florida (51), Arkansas (44), Texas (17), Tennessee (5), California (4).
Home Bancshares compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Home BancsharesBank accounts | - | 18 | - |
Compare side by side: Home Bancshares vs Bancfirst · Home Bancshares vs Banner · Home Bancshares vs Customers Bancorp · Home Bancshares vs RBC Bank
What people say about Home Bancshares
All experiencesNo experiences with Home Bancshares yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Home Bancshares complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Aug 14, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jul 28, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 17, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jul 17, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Jul 7, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 6, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jun 30, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Jun 11, 2026 | Bank accounts | Managing an accountFee problem | Explained |
| Apr 28, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Apr 24, 2026 | Money transfers & apps | Fraud or scam | Explained |
Questions about Home Bancshares
How many complaints does Home Bancshares have?
Home Bancshares has 143 complaints on record since February 2018, including 18 in the last 12 months and 1 in the last 30 days. That makes it number 1,136 of every company by complaints this year.
Does Home Bancshares respond to complaints?
Yes. Home Bancshares answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Home Bancshares?
The most common problems are managing an account (59), problem caused by your funds being low (12), problem with a lender or other company charging your account (11).
Is Home Bancshares legit?
Home Bancshares is a real company with a public complaint record: consumers have complained about it 143 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Home Bancshares legit? for the signals, red flags and how to protect yourself.
Are complaints about Home Bancshares going up or down?
Down. There were 18 complaints in the last 12 months against 30 in the 12 before (-40%). See every month.
How do I file a complaint against Home Bancshares?
Complain to Home Bancshares in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Home Bancshares complaints come from?
Most come from Florida (51), Arkansas (44), Texas (17). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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