Bank accounts

KeyBank bank accounts complaints

Consumers have filed 4,508 complaints about KeyBank's bank accounts, 557 in the last 12 months (+24%). KeyBank answered 100% on time and closed 37% with relief. See the whole KeyBank record.

KeyBank against other banks & credit unions

#	Company	12 months	Change	On time	Relief	All time
1	Wells Fargo	10,017	+26%	100%	18%	63,467
2	JPMorgan Chase	9,525	+11%	100%	14%	59,224
3	Bank of America	9,008	+44%	99.3%	42%	61,514
4	Chime	8,327	+80%	99.9%	9%	20,914
5	Capital One	4,339	-43%	100%	7%	23,879
6	Block (Cash App)	3,838	+18%	99.3%	0%	9,390
7	Citibank	3,800	+11%	100%	35%	25,575
8	Navy Federal Credit Union	3,599	-66%	100%	33%	22,207
9	U.S. Bank	2,560	+49%	100%	19%	15,963
10	Truist	2,365	+33%	99.9%	11%	10,420
11	SoFi	2,324	+26%	100%	8%	5,234
12	PNC Bank	2,243	+48%	100%	14%	15,615
13	KeyBank	557	+24%	100%	37%	4,508

Every bank ranked

Latest KeyBank bank accounts complaints

Received	About	Issue	State	Answer	On time
Nov 5, 2026	Bank accounts	Closing an accountCan't close your account	WA	Fixed	Yes
Nov 5, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	CO	Explained	Yes
Nov 4, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	OH	Money back	Yes
Nov 3, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	-	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountProblem making or receiving payments	OH	Explained	Yes
Nov 2, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	CT	Explained	Yes
Nov 1, 2026	Bank accounts	Opening an accountUnable to open an account	NY	Explained	Yes
Oct 31, 2026	Bank accounts	Opening an accountDidn't receive terms that were advertised	OH	Explained	Yes
Oct 31, 2026	Bank accounts	Opening an accountAccount opened without my consent or knowledge	PA	In progress	Yes
Oct 30, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	In progress	Yes
Oct 30, 2026	Bank accounts	Managing an accountProblem making or receiving payments	MI	In progress	Yes
Oct 29, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	CA	In progress	Yes
Oct 29, 2026	Bank accounts	Managing an accountProblem accessing account	NY	Fixed	Yes
Oct 28, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	OH	Money back	Yes
Oct 27, 2026	Bank accounts	Problem caused by your funds being lowNon-sufficient funds and associated fees	PA	In progress	Yes
Oct 26, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	NY	Explained	Yes
Oct 26, 2026	Bank accounts	Managing an accountProblem making or receiving payments	OH	In progress	Yes
Oct 26, 2026	Bank accounts	Managing an accountProblem making or receiving payments	CT	In progress	Yes
Oct 26, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	OH	Fixed	Yes
Oct 25, 2026	Bank accounts	Managing an accountDeposits and withdrawals	OH	Money back	Yes
Oct 25, 2026	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	NY	Money back	Yes
Oct 25, 2026	Bank accounts	Managing an accountDeposits and withdrawals	OH	Explained	Yes
Oct 24, 2026	Bank accounts	Incorrect information on your reportAccount information incorrect	PA	Fixed	Yes
Oct 24, 2026	Bank accounts	Closing an accountFees charged for closing account	OR	In progress	Yes
Oct 24, 2026	Bank accounts	Managing an accountProblem making or receiving payments	CT	Explained	Yes
Oct 22, 2026	Bank accounts	Managing an accountCashing a check	CT	Money back	Yes
Oct 22, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	IN	In progress	Yes
Oct 22, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	OH	Explained	Yes
Oct 22, 2026	Bank accounts	Closing an accountCompany closed your account	OH	Money back	Yes
Oct 15, 2026	Bank accounts	Closing an accountFees charged for closing account	WA	Explained	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 10 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works