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Complaint log

KeyBank complaint log

The newest complaints about KeyBank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 28, 2026Bank accountsManaging an accountProblem accessing accountCOFixedYes
Sep 28, 2026Bank accountsProblem caused by your funds being lowBounced checks or returned paymentsNYExplainedYes
Sep 28, 2026Credit cardsFees or interestProblem with feesOHIn progressYes
Sep 28, 2026Bank accountsManaging an accountDeposits and withdrawalsOHExplainedYes
Sep 27, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedILExplainedYes
Sep 26, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMEExplainedYes
Sep 26, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processOHExplainedYes
Sep 26, 2026Bank accountsManaging an accountProblem using a debit or ATM cardIAMoney backYes
Sep 25, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Sep 25, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Sep 24, 2026Bank accountsManaging an accountDeposits and withdrawalsORExplainedYes
Sep 24, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCTFixedYes
Sep 23, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedNYExplainedYes
Sep 23, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYFixedYes
Sep 23, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeTXFixedYes
Sep 23, 2026Bank accountsOpening an accountUnable to open an accountNYExplainedYes
Sep 22, 2026Payday & personal loansGetting the loanGAExplainedYes
Sep 22, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefNYExplainedYes
Sep 22, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Sep 22, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXFixedYes
Sep 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardLAMoney backYes
Sep 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedGAExplainedYes
Sep 19, 2026Bank accountsManaging an accountProblem making or receiving paymentsOHIn progressYes
Sep 19, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementWAExplainedYes
Sep 19, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedIAFixedYes
Sep 19, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNYExplainedYes
Sep 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLMoney backYes
Sep 18, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Sep 18, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportPAExplainedYes
Sep 18, 2026Bank accountsManaging an accountProblem accessing accountNYExplainedYes
Sep 17, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Sep 17, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNYMoney backYes
Sep 16, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCTFixedYes
Sep 16, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedGAExplainedYes
Sep 16, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuORExplainedYes
Sep 16, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYMoney backYes
Sep 16, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNYMoney backYes
Sep 16, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYExplainedYes
Sep 15, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMIExplainedYes
Sep 15, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedOHExplainedYes
Sep 15, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYMoney backYes
Sep 14, 2026Bank accountsClosing an accountCan't close your accountFLExplainedYes
Sep 12, 2026Bank accountsManaging an accountProblem using a debit or ATM cardOHExplainedYes
Sep 12, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingOHExplainedYes
Sep 12, 2026Bank accountsCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceKYExplainedYes
Sep 11, 2026Student loansDealing with your lender or servicerProblem with customer serviceMIExplainedYes
Sep 11, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAMoney backYes
Sep 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYExplainedYes
Sep 11, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processOHExplainedYes
Sep 11, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgePAFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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