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Complaint log

KeyBank complaint log

The newest complaints about KeyBank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 15, 2026Payday & personal loansGetting the loanCOExplainedYes
Oct 14, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCTExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elsePAExplainedYes
Oct 14, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYFixedYes
Oct 14, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLMoney backYes
Oct 13, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedOHFixedYes
Oct 12, 2026Bank accountsManaging an accountBanking errorsWAExplainedYes
Oct 12, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsOHIn progressYes
Oct 12, 2026Credit reportingIncorrect information on your reportAccount status incorrectVAMoney backYes
Oct 11, 2026Bank accountsManaging an accountFee problemINMoney backYes
Oct 11, 2026Bank accountsManaging an accountDeposits and withdrawalsCOExplainedYes
Oct 10, 2026Debt collectionWritten notification about debtDidn't receive notice of right to disputeTXMoney backYes
Oct 10, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedWAExplainedYes
Oct 10, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCTExplainedYes
Oct 9, 2026Bank accountsManaging an accountProblem using a debit or ATM cardORExplainedYes
Oct 9, 2026Bank accountsManaging an accountProblem making or receiving paymentsOHExplainedYes
Oct 9, 2026Bank accountsProblem caused by your funds being lowLate or other feesNYMoney backYes
Oct 8, 2026Bank accountsManaging an accountDeposits and withdrawalsCTExplainedYes
Oct 8, 2026Money transfers & appsProblem with customer serviceMIMoney backYes
Oct 7, 2026Bank accountsManaging an accountProblem using a debit or ATM cardIAMoney backYes
Oct 7, 2026Bank accountsManaging an accountDeposits and withdrawalsOHExplainedYes
Oct 6, 2026MortgagesTrouble during payment processPayment processNYIn progressYes
Oct 6, 2026Bank accountsManaging an accountBanking errorsPAExplainedYes
Oct 6, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Oct 6, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPAExplainedYes
Oct 5, 2026Bank accountsClosing an accountFees charged for closing accountFLExplainedYes
Oct 5, 2026Credit reportingIncorrect information on your reportAccount status incorrectNVExplainedYes
Oct 5, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresFLExplainedYes
Oct 5, 2026Bank accountsManaging an accountDeposits and withdrawalsIDMoney backYes
Oct 5, 2026MortgagesClosing on a mortgageDelays with the closing processNYExplainedYes
Oct 4, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedNYExplainedYes
Oct 3, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processNYExplainedYes
Oct 3, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingOHExplainedYes
Oct 3, 2026Credit cardsTrouble using your cardCan't use card to make purchasesOHExplainedYes
Oct 2, 2026Credit reportingIncorrect information on your reportAccount information incorrectPAFixedYes
Oct 2, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesCOExplainedYes
Oct 1, 2026Bank accountsManaging an accountDeposits and withdrawalsOHExplainedYes
Oct 1, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYIn progressYes
Oct 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Sep 30, 2026Bank accountsManaging an accountProblem making or receiving paymentsNYExplainedYes
Sep 30, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYExplainedYes
Sep 30, 2026Money transfers & appsManaging, opening, or closing your mobile wallet accountCTExplainedYes
Sep 30, 2026Bank accountsManaging an accountDeposits and withdrawalsTNExplainedYes
Sep 29, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesPAMoney backYes
Sep 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYMoney backYes
Sep 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYExplainedYes
Sep 29, 2026Bank accountsManaging an accountDeposits and withdrawalsCOMoney backYes
Sep 29, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYExplainedYes
Sep 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedOHMoney backYes
Sep 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedWAFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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