Debt collector · complaint record
New York State Higher Education Services complaints
Filed under NEW YORK STATE HIGHER EDUCATION SERVICES CORPORATION (HESC) -
Consumers have filed 140 complaints about New York State Higher Education Services since 2012, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is took or threatened to take negative or legal action.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 140
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #1,275 of 1,963
Since March 2012
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 22, 2025
Most complained-about debt collectors
New York State Higher Education Services complaints by month
The busiest month was April 2018 (5 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How New York State Higher Education Services answered all time
- Closed with monetary relief53.6%
- Closed with non-monetary relief139.3%
- Closed with explanation12287.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What New York State Higher Education Services complaints are about
Top New York State Higher Education Services problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 15
- Trouble with how payments are being handled 9
- Don't agree with the fees charged 8
- Need information about your loan balance or loan terms 5
- Problem with customer service 3
- Keep getting calls about your loan 1
Where New York State Higher Education Services complaints come from
Most complaints: New York (54), Florida (12), New Jersey (10), Virginia (7), Ohio (6).
New York State Higher Education Services compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | New York State Higher Education ServicesDebt collection | - | 2 | - |
Compare side by side: New York State Higher Education Services vs Green Square · New York State Higher Education Services vs EMoneyUSA · New York State Higher Education Services vs Mullooly Jeffrey Rooney & Flynn · New York State Higher Education Services vs Credit World Services
What people say about New York State Higher Education Services
All experiencesNo experiences with New York State Higher Education Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest New York State Higher Education Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 22, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Nov 18, 2025 | Credit reporting | Problem with fraud alerts or security freezes | Explained |
| Apr 6, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 26, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 19, 2023 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Nov 14, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Oct 3, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 26, 2023 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Sep 25, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Aug 13, 2023 | Student loans | Incorrect information on your reportPersonal information incorrect | Explained |
| Jul 17, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 1, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about New York State Higher Education Services
How many complaints does New York State Higher Education Services have?
New York State Higher Education Services has 140 complaints on record since March 2012, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does New York State Higher Education Services respond to complaints?
Yes. New York State Higher Education Services answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with New York State Higher Education Services?
The most common problems are took or threatened to take negative or legal action (2), problem with fraud alerts or security freezes (1), dealing with your lender or servicer (41).
Is New York State Higher Education Services legit?
New York State Higher Education Services is a real company with a public complaint record: consumers have complained about it 140 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is New York State Higher Education Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against New York State Higher Education Services?
Complain to New York State Higher Education Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most New York State Higher Education Services complaints come from?
Most come from New York (54), Florida (12), New Jersey (10). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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