Bank · complaint record
Plaid complaints
Filed under PLAID INC.
Consumers have filed 42 complaints about Plaid since 2023, 18 of them in the last 12 months (+64% on the year before). It answered 94.4% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 42
- Last 12 months
- 18
- Answered on time
- 94.4%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #116 of 188
Since February 2023
+64% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 31, 2026
Most complained-about banks & credit unions
Plaid complaints by month
The busiest month was December 2024 (4 complaints). Complaints in the last 12 months are up 64% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Plaid answered all time
- Closed with explanation42100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Plaid complaints are about
Top Plaid problems
Inside "Managing an account"
- Problem accessing account 5
- Funds not handled or disbursed as instructed 1
- Fee problem 1
Where Plaid complaints come from
Most complaints: Maryland (4), New York (4), Texas (4), Georgia (3), Illinois (2).
Plaid compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | PlaidBank accounts | - | 18 | - |
Compare side by side: Plaid vs Bancfirst · Plaid vs Banner · Plaid vs Customers Bancorp · Plaid vs RBC Bank
What people say about Plaid
All experiencesNo experiences with Plaid yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Plaid complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 6, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Sep 23, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jul 24, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 9, 2026 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Jun 27, 2026 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Explained |
| May 22, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| May 19, 2026 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Apr 28, 2026 | Credit reporting | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Apr 4, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Feb 17, 2026 | Credit reporting | Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
Questions about Plaid
How many complaints does Plaid have?
Plaid has 42 complaints on record since February 2023, including 18 in the last 12 months and 2 in the last 30 days. That makes it number 1,136 of every company by complaints this year.
Does Plaid respond to complaints?
Yes. Plaid answered 94.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Plaid?
The most common problems are managing an account (7), managing, opening, or closing your mobile wallet account (4), incorrect information on your report (4).
Is Plaid legit?
Plaid is a real company with a public complaint record: consumers have complained about it 42 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Plaid legit? for the signals, red flags and how to protect yourself.
Are complaints about Plaid going up or down?
Up. There were 18 complaints in the last 12 months against 11 in the 12 before (+64%). See every month.
How do I file a complaint against Plaid?
Complain to Plaid in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Plaid complaints come from?
Most come from Maryland (4), New York (4), Texas (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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