Student loans
Prodigy Finance Servicing student loans complaints
Consumers have filed 15 complaints about Prodigy Finance Servicing's student loans, 8 in the last 12 months. Prodigy Finance Servicing answered 100% on time and closed 43% with relief. See the whole Prodigy Finance Servicing record.
Prodigy Finance Servicing against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Prodigy Finance Servicing | 8 | 100% | 43% |
Latest Prodigy Finance Servicing student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 21, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Aug 14, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Aug 4, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 1, 2026 | Student loans | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Money back |
| Jun 25, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Money back |
| Jun 25, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 20, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Jan 18, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 30, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Money back |
| Jul 17, 2025 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 6, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Apr 5, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 3, 2024 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 24, 2023 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Fixed |
| Sep 1, 2021 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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