Mortgages
Ruoff Mortgage mortgages complaints
Consumers have filed 47 complaints about Ruoff Mortgage's mortgages, 9 in the last 12 months. Ruoff Mortgage answered 100% on time and closed 0% with relief. See the whole Ruoff Mortgage record.
Ruoff Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Ruoff Mortgage | 9 | 100% | 0% |
Latest Ruoff Mortgage mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 24, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jul 13, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 6, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 2, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jan 25, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 16, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jan 12, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 9, 2025 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 3, 2025 | Mortgages | Closing on a mortgageFees or costs after closing | Money back |
| Aug 25, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jul 18, 2025 | Mortgages | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jun 23, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 17, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Jan 2, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| May 2, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Mar 8, 2023 | Mortgages | Trouble during payment process | Explained |
| Jan 19, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 21, 2022 | Mortgages | Closing on a mortgage | Explained |
| Aug 18, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 16, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| May 31, 2022 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Apr 27, 2022 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Dec 23, 2021 | Mortgages | Trouble during payment process | Explained |
| Dec 22, 2021 | Mortgages | Trouble during payment process | Money back |
| Sep 23, 2021 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Sep 19, 2021 | Mortgages | Closing on a mortgage | Explained |
| Aug 4, 2021 | Mortgages | Trouble during payment process | Explained |
| Jun 21, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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