Student loans
Student Assist Plus student loans complaints
Consumers have filed 19 complaints about Student Assist Plus's student loans, 1 in the last 12 months. Student Assist Plus answered 0% on time and closed - with relief. See the whole Student Assist Plus record.
Student Assist Plus against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Student Assist Plus | 1 | 0% | - |
Latest Student Assist Plus student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 14, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | No timely reply |
| Jun 23, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 4, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 16, 2021 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| May 12, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 25, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 9, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Mar 23, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Nov 16, 2017 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Fixed |
| Oct 17, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 24, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 25, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Fixed |
| Oct 24, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Money back |
| Sep 30, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Sep 28, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Fixed |
| Jun 24, 2016 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| Jun 21, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Money back |
| Apr 18, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Money back |
| Apr 2, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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