Loan servicer · complaint record
Student Assistance Foundation complaints
Consumers have filed 27 complaints about Student Assistance Foundation since 2013, none in the last 12 months. It answered 59.3% on time and closed 25% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 27
- Last 12 months
- 0
- Answered on time
- 59.3%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- -
Since August 2013
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Aug 18, 2021
Student Assistance Foundation complaints by month
The busiest month was July 2014 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Assistance Foundation answered all time
- Closed with monetary relief13.7%
- Closed with non-monetary relief414.8%
- Closed with explanation1555.6%
- Untimely response725.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Student Assistance Foundation complaints are about
Top Student Assistance Foundation problems
Inside "Dealing with my lender or servicer"
- Received bad information about my loan 5
- Don't agree with fees charged 2
- Having problems with customer service 1
- Need information about my balance/terms 1
- Trouble with how payments are handled 1
Where Student Assistance Foundation complaints come from
Most complaints: California (7), Florida (2), Arizona (2), Washington (2), Michigan (2).
Student Assistance Foundation compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Student Assistance FoundationStudent loans | - | 0 | - |
Compare side by side: Student Assistance Foundation vs Earnest · Student Assistance Foundation vs College Ave Student Loan Servicing · Student Assistance Foundation vs Meritize Financial · Student Assistance Foundation vs LendKey Technologies
What people say about Student Assistance Foundation
All experiencesNo experiences with Student Assistance Foundation yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Assistance Foundation complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 18, 2021 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Feb 22, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | No timely reply |
| Nov 27, 2017 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Jan 27, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | No timely reply |
| Oct 11, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | No timely reply |
| Sep 13, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | No timely reply |
| Jul 28, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | No timely reply |
| May 9, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Fixed |
| May 6, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Fixed |
| Apr 13, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 5, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Mar 30, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
Questions about Student Assistance Foundation
How many complaints does Student Assistance Foundation have?
Student Assistance Foundation has 27 complaints on record since August 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Student Assistance Foundation respond to complaints?
Yes. Student Assistance Foundation answered 59.3% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Assistance Foundation?
The most common problems are dealing with my lender or servicer (10), can't repay my loan (6), cont'd attempts collect debt not owed (2).
Is Student Assistance Foundation legit?
Student Assistance Foundation is a real company with a public complaint record: consumers have complained about it 27 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Assistance Foundation legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Assistance Foundation?
Complain to Student Assistance Foundation in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Assistance Foundation complaints come from?
Most come from California (7), Florida (2), Arizona (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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