Bank · complaint record
Student Zoom complaints
Filed under Student Zoom, LLC
Consumers have filed 13 complaints about Student Zoom since 2015, 2 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is problem with a lender or other company charging your account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 13
- Last 12 months
- 2
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #155 of 188
Since January 2015
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 18, 2026
Most complained-about banks & credit unions
Student Zoom complaints by month
The busiest month was January 2015 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Zoom answered all time
- Closed with explanation215.4%
- Untimely response1184.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Student Zoom complaints are about
Top Student Zoom problems
Inside "Dealing with my lender or servicer"
- Trouble with how payments are handled 3
- Received bad information about my loan 1
- Having problems with customer service 1
Where Student Zoom complaints come from
Most complaints: Texas (4), California (3), New York (1), Minnesota (1), New Jersey (1).
Student Zoom compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Student ZoomBank accounts | - | 2 | - |
Compare side by side: Student Zoom vs Bancfirst · Student Zoom vs Banner · Student Zoom vs Customers Bancorp · Student Zoom vs RBC Bank
What people say about Student Zoom
All experiencesNo experiences with Student Zoom yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Zoom complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 18, 2026 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | No timely reply |
| Jul 14, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | No timely reply |
| Oct 19, 2017 | Debt relief & credit repair | Fraud or scam | No timely reply |
| Aug 5, 2017 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | No timely reply |
| Jul 28, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Aug 25, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | No timely reply |
| Jun 2, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | No timely reply |
| Mar 1, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | No timely reply |
| Feb 27, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | No timely reply |
| Nov 9, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | No timely reply |
| Aug 17, 2015 | Debt relief & credit repair | Customer service/Customer relations | Explained |
| Jun 30, 2015 | Debt relief & credit repair | Fraud or scam | No timely reply |
Questions about Student Zoom
How many complaints does Student Zoom have?
Student Zoom has 13 complaints on record since January 2015, including 2 in the last 12 months and 1 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Student Zoom respond to complaints?
Yes. Student Zoom answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Zoom?
The most common problems are problem with a lender or other company charging your account (1), problem with a purchase shown on your statement (1), dealing with my lender or servicer (5).
Is Student Zoom legit?
Student Zoom is a real company with a public complaint record: consumers have complained about it 13 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Zoom legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Zoom?
Complain to Student Zoom in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Zoom complaints come from?
Most come from Texas (4), California (3), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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