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Complaint log

Synovus Bank complaint log

The newest complaints about Synovus Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jan 16, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueMAExplainedYes
Jan 16, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementGAExplainedYes
Jan 16, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCTExplainedYes
Jan 16, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMAFixedYes
Jan 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Jan 14, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNCMoney backYes
Jan 14, 2026Bank accountsManaging an accountDeposits and withdrawalsGAMoney backYes
Jan 14, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedOHExplainedYes
Jan 14, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXExplainedYes
Jan 13, 2026Credit cardsFees or interestProblem with feesTNExplainedYes
Jan 13, 2026Credit reportingIncorrect information on your reportAccount information incorrectNVExplainedYes
Jan 12, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedFLExplainedYes
Jan 11, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Jan 10, 2026Credit cardsFees or interestProblem with feesCAExplainedYes
Jan 9, 2026Credit cardsOther features, terms, or problemsOther problemTXFixedYes
Jan 9, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNJFixedYes
Jan 9, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jan 8, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeLAExplainedYes
Jan 7, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseALExplainedYes
Jan 7, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXFixedYes
Jan 6, 2026Credit reportingIncorrect information on your reportAccount information incorrectALExplainedYes
Jan 6, 2026Debt relief & credit repairProblem with customer serviceCAExplainedYes
Jan 6, 2026Credit cardsProblem when making paymentsProblem during payment processFLExplainedYes
Jan 5, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftFLExplainedYes
Jan 4, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCFixedYes
Jan 3, 2026Credit cardsFees or interestProblem with feesNVExplainedYes
Jan 3, 2026Credit reportingIncorrect information on your reportAccount status incorrectAZExplainedYes
Jan 2, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCTExplainedYes
Jan 2, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardAZMoney backYes
Jan 2, 2026Credit reportingIncorrect information on your reportAccount status incorrectSCExplainedYes
Jan 2, 2026Credit reportingUnable to get your credit report or credit scoreOther problem getting your report or credit scoreMIExplainedYes
Jan 1, 2026Bank accountsManaging an accountDeposits and withdrawalsFLMoney backYes
Jan 1, 2026Credit reportingImproper use of your reportReporting company used your report improperlyMOExplainedYes
Jan 1, 2026Bank accountsClosing an accountCompany closed your accountFLExplainedYes
Jan 1, 2026Credit reportingIncorrect information on your reportAccount status incorrectINExplainedYes
Dec 31, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTXExplainedYes
Dec 31, 2025Credit cardsGetting a credit cardCard opened without my consent or knowledgeGAExplainedYes
Dec 30, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Dec 30, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Dec 30, 2025Credit cardsOther features, terms, or problemsOther problemNCMoney backYes
Dec 30, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Dec 30, 2025Credit cardsOther features, terms, or problemsProblem with customer serviceGAMoney backYes
Dec 30, 2025Credit cardsClosing your accountCompany closed your accountNJExplainedYes
Dec 30, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNJExplainedYes
Dec 29, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftFLExplainedYes
Dec 29, 2025Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyTXExplainedYes
Dec 29, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Dec 28, 2025Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeOHExplainedYes
Dec 28, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMOExplainedYes
Dec 27, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMAFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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