Complaint log
Umpqua complaint log
The newest complaints about Umpqua, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 11, 2022 | Bank accounts | Managing an accountBanking errors | Explained |
| Feb 11, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jan 25, 2022 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jan 20, 2022 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jan 19, 2022 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jan 8, 2022 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 7, 2022 | Mortgages | Trouble during payment process | Explained |
| Jan 6, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 14, 2021 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Dec 4, 2021 | Mortgages | Trouble during payment process | Explained |
| Dec 3, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 2, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 20, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 14, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Nov 12, 2021 | Bank accounts | Closing an accountCan't close your account | Explained |
| Nov 9, 2021 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 8, 2021 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 30, 2021 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 24, 2021 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Oct 6, 2021 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 28, 2021 | Mortgages | Closing on a mortgage | Explained |
| Sep 27, 2021 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Sep 22, 2021 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Sep 7, 2021 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 6, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 25, 2021 | Mortgages | Closing on a mortgage | Explained |
| Aug 11, 2021 | Money transfers & apps | Fraud or scam | Explained |
| Aug 5, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 20, 2021 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 14, 2021 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 12, 2021 | Mortgages | Closing on a mortgage | Explained |
| Jul 12, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jul 5, 2021 | Bank accounts | Managing an accountBanking errors | Explained |
| Jun 24, 2021 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Jun 17, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Jun 4, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| May 11, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 22, 2021 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Mar 27, 2021 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Mar 4, 2021 | Mortgages | Trouble during payment process | Explained |
| Feb 10, 2021 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Feb 8, 2021 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Explained |
| Feb 3, 2021 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Jan 28, 2021 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Jan 25, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 21, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Jan 13, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 12, 2021 | Mortgages | Trouble during payment process | Explained |
| Jan 8, 2021 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Dec 31, 2020 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works