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Complaint log

U.S. Bank complaint log

The newest complaints about U.S. Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsAZMoney backYes
Oct 30, 2026Bank accountsManaging an accountProblem accessing accountCTExplainedYes
Oct 30, 2026Credit cardsClosing your accountCompany closed your accountCAExplainedYes
Oct 30, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMOExplainedYes
Oct 30, 2026Money transfers & appsOther transaction problemWAExplainedYes
Oct 30, 2026Money transfers & appsFraud or scamMNFixedYes
Oct 30, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedCAExplainedYes
Oct 30, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardMIIn progressYes
Oct 30, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftWIExplainedYes
Oct 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsIAExplainedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsNCIn progressYes
Oct 30, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNJFixedYes
Oct 30, 2026Bank accountsManaging an accountFee problemCAExplainedYes
Oct 30, 2026Credit cardsIncorrect information on your reportAccount information incorrectMAFixedYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardKSFixedYes
Oct 30, 2026Credit cardsClosing your accountCompany closed your accountINExplainedYes
Oct 29, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Oct 29, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILIn progressYes
Oct 29, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueFLExplainedYes
Oct 29, 2026Bank accountsClosing an accountFunds not received from closed accountFLMoney backYes
Oct 29, 2026Credit cardsOther features, terms, or problemsOther problemCAExplainedYes
Oct 29, 2026Payday & personal loansLoan payment wasn't credited to your accountLAExplainedYes
Oct 29, 2026Credit cardsGetting a credit cardApplication deniedCTExplainedYes
Oct 29, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAFixedYes
Oct 29, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAFixedYes
Oct 29, 2026Credit cardsTrouble using your cardCan't use card to make purchasesCAExplainedYes
Oct 29, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementUTIn progressYes
Oct 29, 2026Credit cardsFees or interestProblem with feesCAMoney backYes
Oct 29, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNCExplainedYes
Oct 29, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Oct 29, 2026Bank accountsClosing an accountFunds not received from closed accountSCExplainedYes
Oct 29, 2026Bank accountsOpening an accountUnable to open an accountILExplainedYes
Oct 29, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesSDExplainedYes
Oct 29, 2026Credit cardsOther features, terms, or problemsOther problemMSFixedYes
Oct 29, 2026MortgagesStruggling to pay mortgageForeclosureVAExplainedYes
Oct 29, 2026Credit cardsClosing your accountCan't close your accountOHMoney backYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJIn progressYes
Oct 29, 2026Credit cardsFees or interestProblem with feesMAFixedYes
Oct 29, 2026Bank accountsManaging an accountBanking errorsWAMoney backYes
Oct 29, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsORFixedYes
Oct 29, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAMoney backYes
Oct 29, 2026Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes
Oct 29, 2026Bank accountsManaging an accountProblem accessing accountSDExplainedYes
Oct 28, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardWAFixedYes
Oct 28, 2026Bank accountsIncorrect information on your reportInformation belongs to someone elseGAFixedYes
Oct 28, 2026Bank accountsManaging an accountBanking errorsNVExplainedYes
Oct 28, 2026Prepaid & gift cardsUnexpected or other feesTXExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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