Mortgage company · complaint record
Weststar Mortgage complaints
Filed under WESTSTAR MORTGAGE CORPORATION
Consumers have filed 82 complaints about Weststar Mortgage since 2013, 11 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 82
- Last 12 months
- 11
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #127 of 595
Since January 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 25, 2026
Most complained-about mortgage lenders & servicers
Weststar Mortgage complaints by month
The busiest month was October 2023 (5 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Weststar Mortgage answered all time
- Closed with non-monetary relief11.2%
- Closed with explanation8097.6%
- Closed11.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Weststar Mortgage complaints are about
Top Weststar Mortgage problems
Inside "Trouble during payment process"
- Payment process 9
- Escrow, taxes, or insurance 7
- Trying to communicate with the company to fix an issue while managing or servicing your loan 5
- Private mortgage insurance (PMI) 1
Where Weststar Mortgage complaints come from
Most complaints: Texas (26), Arizona (8), California (5), Georgia (4), New Mexico (4).
Weststar Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Weststar MortgageMortgages | - | 11 | - |
Compare side by side: Weststar Mortgage vs Midwest Loan Services · Weststar Mortgage vs Truhome Solutions · Weststar Mortgage vs NEXA Mortgage · Weststar Mortgage vs Hilltop
What people say about Weststar Mortgage
All experiencesNo experiences with Weststar Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Weststar Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 24, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 5, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 16, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 10, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 25, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 3, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 18, 2025 | Debt relief & credit repair | Problem with customer service | Explained |
| Nov 22, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 18, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 7, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about Weststar Mortgage
How many complaints does Weststar Mortgage have?
Weststar Mortgage has 82 complaints on record since January 2013, including 11 in the last 12 months and 0 in the last 30 days. That makes it number 1,392 of every company by complaints this year.
Does Weststar Mortgage respond to complaints?
Yes. Weststar Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Weststar Mortgage?
The most common problems are trouble during payment process (32), problem with a company's investigation into an existing problem (3), struggling to pay mortgage (5).
Is Weststar Mortgage legit?
Weststar Mortgage is a real company with a public complaint record: consumers have complained about it 82 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Weststar Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Weststar Mortgage?
Complain to Weststar Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Weststar Mortgage complaints come from?
Most come from Texas (26), Arizona (8), California (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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