Rankings

Prepaid card companies ranked

Who draws the most complaints, whose complaints are rising fastest, and who is best and worst at putting things right - from the last 12 months of the record. Companies need 100+ complaints to be ranked on their answers.

Most complaints (last 12 months)

#	Company	12 months	Change	On time	Relief	Grade
1	ComericaPrepaid & gift cards	1,128	-9%	100%	67%	A
2	Fiserv Finxact CorePrepaid & gift cards	842	-1%	99.9%	2%	C
3	NetspendPrepaid & gift cards	806	-9%	99.4%	0%	C
4	InComm PaymentsPrepaid & gift cards	673	+9%	91.8%	0%	F
5	ConduentPrepaid & gift cards	415	+92%	19.8%	0%	F
6	Blackhawk NetworkPrepaid & gift cards	272	+16%	98.2%	0%	D
7	ADP IncPrepaid & gift cards	230	+5%	97.4%	0%	D
8	Newport IntermediatePrepaid & gift cards	126	+18%	100%	0%	C
9	Greenlight Financial TechnologyPrepaid & gift cards	29	+190%	100%	0%	D
10	True Link FinancialPrepaid & gift cards	10	new	100%	0%	-
11	Blackhawk FinancePrepaid & gift cards	4	new	0%	-	-
12	EML Payments USAPrepaid & gift cards	2	new	0%	100%	-
13	TranscardPrepaid & gift cards	2	new	100%	0%	-
14	Rapidly FinancialPrepaid & gift cards	1	new	0%	-	-
15	Pay-O-MaticPrepaid & gift cards	1	new	100%	0%	-
16	Nickel City GroupPrepaid & gift cards	1	new	0%	0%	-
17	ICUL ServicePrepaid & gift cards	1	new	100%	100%	-
18	Excella Recovery GroupPrepaid & gift cards	1	new	0%	0%	-

Complaints rising fastest

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	ConduentPrepaid & gift cards	+92%	415	+92%	19.8%	0%	F
2	Newport IntermediatePrepaid & gift cards	+18%	126	+18%	100%	0%	C
3	Blackhawk NetworkPrepaid & gift cards	+16%	272	+16%	98.2%	0%	D
4	InComm PaymentsPrepaid & gift cards	+9%	673	+9%	91.8%	0%	F
5	ADP IncPrepaid & gift cards	+5%	230	+5%	97.4%	0%	D
6	Fiserv Finxact CorePrepaid & gift cards	-1%	842	-1%	99.9%	2%	C
7	ComericaPrepaid & gift cards	-9%	1,128	-9%	100%	67%	A
8	NetspendPrepaid & gift cards	-9%	806	-9%	99.4%	0%	C

Lowest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	ConduentPrepaid & gift cards	1/100	415	+92%	19.8%	0%	F
2	InComm PaymentsPrepaid & gift cards	17/100	673	+9%	91.8%	0%	F
3	ADP IncPrepaid & gift cards	42/100	230	+5%	97.4%	0%	D
4	Blackhawk NetworkPrepaid & gift cards	45/100	272	+16%	98.2%	0%	D
5	Newport IntermediatePrepaid & gift cards	53/100	126	+18%	100%	0%	C
6	NetspendPrepaid & gift cards	54/100	806	-9%	99.4%	0%	C
7	Fiserv Finxact CorePrepaid & gift cards	56/100	842	-1%	99.9%	2%	C
8	ComericaPrepaid & gift cards	97/100	1,128	-9%	100%	67%	A

Highest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	ComericaPrepaid & gift cards	97/100	1,128	-9%	100%	67%	A
2	Fiserv Finxact CorePrepaid & gift cards	56/100	842	-1%	99.9%	2%	C
3	NetspendPrepaid & gift cards	54/100	806	-9%	99.4%	0%	C
4	Newport IntermediatePrepaid & gift cards	53/100	126	+18%	100%	0%	C
5	Blackhawk NetworkPrepaid & gift cards	45/100	272	+16%	98.2%	0%	D
6	ADP IncPrepaid & gift cards	42/100	230	+5%	97.4%	0%	D
7	InComm PaymentsPrepaid & gift cards	17/100	673	+9%	91.8%	0%	F
8	ConduentPrepaid & gift cards	1/100	415	+92%	19.8%	0%	F

Least likely to give relief

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	NetspendPrepaid & gift cards	0%	806	-9%	99.4%	0%	C
2	InComm PaymentsPrepaid & gift cards	0%	673	+9%	91.8%	0%	F
3	Fiserv Finxact CorePrepaid & gift cards	2%	842	-1%	99.9%	2%	C
4	ComericaPrepaid & gift cards	67%	1,128	-9%	100%	67%	A

Slowest to answer

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	InComm PaymentsPrepaid & gift cards	91.8%	673	+9%	91.8%	0%	F
2	NetspendPrepaid & gift cards	99.4%	806	-9%	99.4%	0%	C
3	Fiserv Finxact CorePrepaid & gift cards	99.9%	842	-1%	99.9%	2%	C
4	ComericaPrepaid & gift cards	100%	1,128	-9%	100%	67%	A

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Complaint records are public consumer complaints filed with U.S. regulators, checked 12 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works