Rankings

Credit card companies ranked

Who draws the most complaints, whose complaints are rising fastest, and who is best and worst at putting things right - from the last 12 months of the record. Companies need 100+ complaints to be ranked on their answers.

Most complaints (last 12 months)

#	Company	12 months	Change	On time	Relief	Grade
1	Capital OneCredit cards	34,760	+6%	99.9%	17%	B
2	CitibankCredit cards	24,056	+28%	99.9%	44%	A
3	SynchronyCredit cards	16,479	+29%	96%	16%	D
4	American ExpressCredit cards	11,560	+12%	98.9%	25%	B
5	Bread Financial (Comenity)Credit cards	10,455	+22%	100%	39%	A
6	Goldman Sachs Bank (Apple Card, Marcus)Credit cards	6,413	+24%	99.9%	29%	B
7	Barclays USCredit cards	5,690	+27%	100%	4%	C
8	DiscoverCredit cards	2,745	-68%	100%	20%	B
9	CLGF Holdco 1Credit cards	2,483	+1%	99.9%	18%	B
10	RobinhoodCredit cards	1,795	-10%	95.9%	0%	D
11	AtlanticusCredit cards	1,645	+44%	100%	50%	A
12	AvantCredit cards	952	+29%	99.3%	1%	D
13	Continental FinanceCredit cards	836	-11%	99.9%	0%	C
14	Bilt TechnologiesCredit cards	681	+1,210%	81.1%	10%	F
15	First National Bank of OmahaCredit cards	649	+7%	99.8%	22%	B
16	First Portfolio ServicingCredit cards	480	+13%	99.8%	0%	C
17	Imprint PaymentsCredit cards	441	new	30.6%	8%	F
18	Tilt FinanceCredit cards	211	+118%	99.5%	13%	C
19	Mercury Financial IntermediateCredit cards	206	+42%	99.5%	7%	C
20	ExtoCredit cards	201	+219%	98%	0%	D

Complaints rising fastest

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Bilt TechnologiesCredit cards	+1,210%	681	+1,210%	81.1%	10%	F
2	ExtoCredit cards	+219%	201	+219%	98%	0%	D
3	Tilt FinanceCredit cards	+118%	211	+118%	99.5%	13%	C
4	AtlanticusCredit cards	+44%	1,645	+44%	100%	50%	A
5	Mercury Financial IntermediateCredit cards	+42%	206	+42%	99.5%	7%	C
6	SynchronyCredit cards	+29%	16,479	+29%	96%	16%	D
7	AvantCredit cards	+29%	952	+29%	99.3%	1%	D
8	CitibankCredit cards	+28%	24,056	+28%	99.9%	44%	A
9	Barclays USCredit cards	+27%	5,690	+27%	100%	4%	C
10	Goldman Sachs Bank (Apple Card, Marcus)Credit cards	+24%	6,413	+24%	99.9%	29%	B
11	Bread Financial (Comenity)Credit cards	+22%	10,455	+22%	100%	39%	A
12	First Portfolio ServicingCredit cards	+13%	480	+13%	99.8%	0%	C
13	American ExpressCredit cards	+12%	11,560	+12%	98.9%	25%	B
14	First National Bank of OmahaCredit cards	+7%	649	+7%	99.8%	22%	B
15	Capital OneCredit cards	+6%	34,760	+6%	99.9%	17%	B
16	CLGF Holdco 1Credit cards	+1%	2,483	+1%	99.9%	18%	B
17	RobinhoodCredit cards	-10%	1,795	-10%	95.9%	0%	D
18	Continental FinanceCredit cards	-11%	836	-11%	99.9%	0%	C
19	DiscoverCredit cards	-68%	2,745	-68%	100%	20%	B

Lowest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Bilt TechnologiesCredit cards	8/100	681	+1,210%	81.1%	10%	F
2	Imprint PaymentsCredit cards	16/100	441	new	30.6%	8%	F
3	ExtoCredit cards	36/100	201	+219%	98%	0%	D
4	RobinhoodCredit cards	40/100	1,795	-10%	95.9%	0%	D
5	SynchronyCredit cards	46/100	16,479	+29%	96%	16%	D
6	AvantCredit cards	49/100	952	+29%	99.3%	1%	D
7	First Portfolio ServicingCredit cards	53/100	480	+13%	99.8%	0%	C
8	Tilt FinanceCredit cards	53/100	211	+118%	99.5%	13%	C
9	Mercury Financial IntermediateCredit cards	54/100	206	+42%	99.5%	7%	C
10	Barclays USCredit cards	55/100	5,690	+27%	100%	4%	C
11	Continental FinanceCredit cards	57/100	836	-11%	99.9%	0%	C
12	Capital OneCredit cards	67/100	34,760	+6%	99.9%	17%	B
13	American ExpressCredit cards	68/100	11,560	+12%	98.9%	25%	B
14	CLGF Holdco 1Credit cards	69/100	2,483	+1%	99.9%	18%	B
15	First National Bank of OmahaCredit cards	70/100	649	+7%	99.8%	22%	B
16	Goldman Sachs Bank (Apple Card, Marcus)Credit cards	75/100	6,413	+24%	99.9%	29%	B
17	DiscoverCredit cards	75/100	2,745	-68%	100%	20%	B
18	Bread Financial (Comenity)Credit cards	82/100	10,455	+22%	100%	39%	A
19	CitibankCredit cards	86/100	24,056	+28%	99.9%	44%	A
20	AtlanticusCredit cards	89/100	1,645	+44%	100%	50%	A

Highest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	AtlanticusCredit cards	89/100	1,645	+44%	100%	50%	A
2	CitibankCredit cards	86/100	24,056	+28%	99.9%	44%	A
3	Bread Financial (Comenity)Credit cards	82/100	10,455	+22%	100%	39%	A
4	Goldman Sachs Bank (Apple Card, Marcus)Credit cards	75/100	6,413	+24%	99.9%	29%	B
5	DiscoverCredit cards	75/100	2,745	-68%	100%	20%	B
6	First National Bank of OmahaCredit cards	70/100	649	+7%	99.8%	22%	B
7	CLGF Holdco 1Credit cards	69/100	2,483	+1%	99.9%	18%	B
8	American ExpressCredit cards	68/100	11,560	+12%	98.9%	25%	B
9	Capital OneCredit cards	67/100	34,760	+6%	99.9%	17%	B
10	Continental FinanceCredit cards	57/100	836	-11%	99.9%	0%	C
11	Barclays USCredit cards	55/100	5,690	+27%	100%	4%	C
12	Mercury Financial IntermediateCredit cards	54/100	206	+42%	99.5%	7%	C
13	First Portfolio ServicingCredit cards	53/100	480	+13%	99.8%	0%	C
14	Tilt FinanceCredit cards	53/100	211	+118%	99.5%	13%	C
15	AvantCredit cards	49/100	952	+29%	99.3%	1%	D
16	SynchronyCredit cards	46/100	16,479	+29%	96%	16%	D
17	RobinhoodCredit cards	40/100	1,795	-10%	95.9%	0%	D
18	ExtoCredit cards	36/100	201	+219%	98%	0%	D
19	Imprint PaymentsCredit cards	16/100	441	new	30.6%	8%	F
20	Bilt TechnologiesCredit cards	8/100	681	+1,210%	81.1%	10%	F

Least likely to give relief

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	RobinhoodCredit cards	0%	1,795	-10%	95.9%	0%	D
2	Continental FinanceCredit cards	0%	836	-11%	99.9%	0%	C
3	AvantCredit cards	1%	952	+29%	99.3%	1%	D
4	Barclays USCredit cards	4%	5,690	+27%	100%	4%	C
5	Bilt TechnologiesCredit cards	10%	681	+1,210%	81.1%	10%	F
6	SynchronyCredit cards	16%	16,479	+29%	96%	16%	D
7	Capital OneCredit cards	17%	34,760	+6%	99.9%	17%	B
8	CLGF Holdco 1Credit cards	18%	2,483	+1%	99.9%	18%	B
9	DiscoverCredit cards	20%	2,745	-68%	100%	20%	B
10	First National Bank of OmahaCredit cards	22%	649	+7%	99.8%	22%	B
11	American ExpressCredit cards	25%	11,560	+12%	98.9%	25%	B
12	Goldman Sachs Bank (Apple Card, Marcus)Credit cards	29%	6,413	+24%	99.9%	29%	B
13	Bread Financial (Comenity)Credit cards	39%	10,455	+22%	100%	39%	A
14	CitibankCredit cards	44%	24,056	+28%	99.9%	44%	A
15	AtlanticusCredit cards	50%	1,645	+44%	100%	50%	A

Slowest to answer

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Bilt TechnologiesCredit cards	81.1%	681	+1,210%	81.1%	10%	F
2	RobinhoodCredit cards	95.9%	1,795	-10%	95.9%	0%	D
3	SynchronyCredit cards	96%	16,479	+29%	96%	16%	D
4	American ExpressCredit cards	98.9%	11,560	+12%	98.9%	25%	B
5	AvantCredit cards	99.3%	952	+29%	99.3%	1%	D
6	First National Bank of OmahaCredit cards	99.8%	649	+7%	99.8%	22%	B
7	Continental FinanceCredit cards	99.9%	836	-11%	99.9%	0%	C
8	Goldman Sachs Bank (Apple Card, Marcus)Credit cards	99.9%	6,413	+24%	99.9%	29%	B
9	CLGF Holdco 1Credit cards	99.9%	2,483	+1%	99.9%	18%	B
10	CitibankCredit cards	99.9%	24,056	+28%	99.9%	44%	A
11	Capital OneCredit cards	99.9%	34,760	+6%	99.9%	17%	B
12	Bread Financial (Comenity)Credit cards	100%	10,455	+22%	100%	39%	A
13	Barclays USCredit cards	100%	5,690	+27%	100%	4%	C
14	DiscoverCredit cards	100%	2,745	-68%	100%	20%	B
15	AtlanticusCredit cards	100%	1,645	+44%	100%	50%	A

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Complaint records are public consumer complaints filed with U.S. regulators, checked 12 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works