Rankings

Auto lenders ranked

Who draws the most complaints, whose complaints are rising fastest, and who is best and worst at putting things right - from the last 12 months of the record. Companies need 100+ complaints to be ranked on their answers.

Most complaints (last 12 months)

#	Company	12 months	Change	On time	Relief	Grade
1	Santander Holdings USAAuto loans & leases	6,568	+19%	100%	36%	A
2	Westlake FinancialAuto loans & leases	4,385	+38%	100%	0%	C
3	BridgecrestAuto loans & leases	2,363	+16%	99.2%	0%	D
4	Hyundai Capital AmericaAuto loans & leases	1,957	+52%	100%	0%	C
5	American Credit AcceptanceAuto loans & leases	1,335	+43%	100%	0%	C
6	American Honda FinanceAuto loans & leases	1,083	+40%	99.6%	0%	D
7	Nissan Motor AcceptanceAuto loans & leases	927	-3%	94.3%	0%	F
8	Stellantis Financial Services USAuto loans & leases	426	+35%	99.8%	20%	A
9	Byrider FranchisingAuto loans & leases	316	+1%	100%	0%	C
10	Veros CreditAuto loans & leases	255	+36%	100%	0%	C
11	America First Federal Credit UnionAuto loans & leases	245	+40%	91.4%	0%	F
12	Carvana GroupAuto loans & leases	240	-27%	99.2%	0%	C
13	Americas Car-MartAuto loans & leases	226	+18%	97.8%	0%	D
14	LendbuzzAuto loans & leases	220	+118%	100%	0%	D
15	TeslaAuto loans & leases	201	+7%	51.7%	0%	F
16	Driveway FinanceAuto loans & leases	137	+13%	100%	0%	C
17	Volvo Car Financial Services U.SAuto loans & leases	120	+13%	100%	0%	C
18	DriveTimeAuto loans & leases	117	-27%	99.1%	0%	C
19	Auto Now Financial Services, Inc., Phoenix, AZ BranchAuto loans & leases	72	+89%	100%	0%	D
20	Premier Auto CreditAuto loans & leases	43	+65%	100%	0%	D

Complaints rising fastest

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	LendbuzzAuto loans & leases	+118%	220	+118%	100%	0%	D
2	Hyundai Capital AmericaAuto loans & leases	+52%	1,957	+52%	100%	0%	C
3	American Credit AcceptanceAuto loans & leases	+43%	1,335	+43%	100%	0%	C
4	America First Federal Credit UnionAuto loans & leases	+40%	245	+40%	91.4%	0%	F
5	American Honda FinanceAuto loans & leases	+40%	1,083	+40%	99.6%	0%	D
6	Westlake FinancialAuto loans & leases	+38%	4,385	+38%	100%	0%	C
7	Veros CreditAuto loans & leases	+36%	255	+36%	100%	0%	C
8	Stellantis Financial Services USAuto loans & leases	+35%	426	+35%	99.8%	20%	A
9	Santander Holdings USAAuto loans & leases	+19%	6,568	+19%	100%	36%	A
10	Americas Car-MartAuto loans & leases	+18%	226	+18%	97.8%	0%	D
11	BridgecrestAuto loans & leases	+16%	2,363	+16%	99.2%	0%	D
12	Driveway FinanceAuto loans & leases	+13%	137	+13%	100%	0%	C
13	Volvo Car Financial Services U.SAuto loans & leases	+13%	120	+13%	100%	0%	C
14	TeslaAuto loans & leases	+7%	201	+7%	51.7%	0%	F
15	Byrider FranchisingAuto loans & leases	+1%	316	+1%	100%	0%	C
16	Nissan Motor AcceptanceAuto loans & leases	-3%	927	-3%	94.3%	0%	F
17	Carvana GroupAuto loans & leases	-27%	240	-27%	99.2%	0%	C
18	DriveTimeAuto loans & leases	-27%	117	-27%	99.1%	0%	C

Lowest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	TeslaAuto loans & leases	9/100	201	+7%	51.7%	0%	F
2	America First Federal Credit UnionAuto loans & leases	12/100	245	+40%	91.4%	0%	F
3	Nissan Motor AcceptanceAuto loans & leases	30/100	927	-3%	94.3%	0%	F
4	Americas Car-MartAuto loans & leases	43/100	226	+18%	97.8%	0%	D
5	LendbuzzAuto loans & leases	45/100	220	+118%	100%	0%	D
6	BridgecrestAuto loans & leases	49/100	2,363	+16%	99.2%	0%	D
7	American Honda FinanceAuto loans & leases	49/100	1,083	+40%	99.6%	0%	D
8	Hyundai Capital AmericaAuto loans & leases	50/100	1,957	+52%	100%	0%	C
9	Westlake FinancialAuto loans & leases	51/100	4,385	+38%	100%	0%	C
10	American Credit AcceptanceAuto loans & leases	51/100	1,335	+43%	100%	0%	C
11	Veros CreditAuto loans & leases	51/100	255	+36%	100%	0%	C
12	Driveway FinanceAuto loans & leases	54/100	137	+13%	100%	0%	C
13	Volvo Car Financial Services U.SAuto loans & leases	54/100	120	+13%	100%	0%	C
14	Byrider FranchisingAuto loans & leases	55/100	316	+1%	100%	0%	C
15	Carvana GroupAuto loans & leases	56/100	240	-27%	99.2%	0%	C
16	DriveTimeAuto loans & leases	56/100	117	-27%	99.1%	0%	C
17	Stellantis Financial Services USAuto loans & leases	90/100	426	+35%	99.8%	20%	A
18	Santander Holdings USAAuto loans & leases	93/100	6,568	+19%	100%	36%	A

Highest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Santander Holdings USAAuto loans & leases	93/100	6,568	+19%	100%	36%	A
2	Stellantis Financial Services USAuto loans & leases	90/100	426	+35%	99.8%	20%	A
3	Carvana GroupAuto loans & leases	56/100	240	-27%	99.2%	0%	C
4	DriveTimeAuto loans & leases	56/100	117	-27%	99.1%	0%	C
5	Byrider FranchisingAuto loans & leases	55/100	316	+1%	100%	0%	C
6	Driveway FinanceAuto loans & leases	54/100	137	+13%	100%	0%	C
7	Volvo Car Financial Services U.SAuto loans & leases	54/100	120	+13%	100%	0%	C
8	Westlake FinancialAuto loans & leases	51/100	4,385	+38%	100%	0%	C
9	American Credit AcceptanceAuto loans & leases	51/100	1,335	+43%	100%	0%	C
10	Veros CreditAuto loans & leases	51/100	255	+36%	100%	0%	C
11	Hyundai Capital AmericaAuto loans & leases	50/100	1,957	+52%	100%	0%	C
12	BridgecrestAuto loans & leases	49/100	2,363	+16%	99.2%	0%	D
13	American Honda FinanceAuto loans & leases	49/100	1,083	+40%	99.6%	0%	D
14	LendbuzzAuto loans & leases	45/100	220	+118%	100%	0%	D
15	Americas Car-MartAuto loans & leases	43/100	226	+18%	97.8%	0%	D
16	Nissan Motor AcceptanceAuto loans & leases	30/100	927	-3%	94.3%	0%	F
17	America First Federal Credit UnionAuto loans & leases	12/100	245	+40%	91.4%	0%	F
18	TeslaAuto loans & leases	9/100	201	+7%	51.7%	0%	F

Least likely to give relief

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Westlake FinancialAuto loans & leases	0%	4,385	+38%	100%	0%	C
2	BridgecrestAuto loans & leases	0%	2,363	+16%	99.2%	0%	D
3	American Credit AcceptanceAuto loans & leases	0%	1,335	+43%	100%	0%	C
4	American Honda FinanceAuto loans & leases	0%	1,083	+40%	99.6%	0%	D
5	Nissan Motor AcceptanceAuto loans & leases	0%	927	-3%	94.3%	0%	F
6	Hyundai Capital AmericaAuto loans & leases	0%	1,957	+52%	100%	0%	C
7	Santander Holdings USAAuto loans & leases	36%	6,568	+19%	100%	36%	A

Slowest to answer

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Nissan Motor AcceptanceAuto loans & leases	94.3%	927	-3%	94.3%	0%	F
2	BridgecrestAuto loans & leases	99.2%	2,363	+16%	99.2%	0%	D
3	American Honda FinanceAuto loans & leases	99.6%	1,083	+40%	99.6%	0%	D
4	Santander Holdings USAAuto loans & leases	100%	6,568	+19%	100%	36%	A
5	Westlake FinancialAuto loans & leases	100%	4,385	+38%	100%	0%	C
6	Hyundai Capital AmericaAuto loans & leases	100%	1,957	+52%	100%	0%	C
7	American Credit AcceptanceAuto loans & leases	100%	1,335	+43%	100%	0%	C

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Complaint records are public consumer complaints filed with U.S. regulators, checked 11 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works