Rankings

Mortgage lenders & servicers ranked

Who draws the most complaints, whose complaints are rising fastest, and who is best and worst at putting things right - from the last 12 months of the record. Companies need 100+ complaints to be ranked on their answers.

Most complaints (last 12 months)

#	Company	12 months	Change	On time	Relief	Grade
1	Shellpoint Mortgage ServicingMortgages	4,346	+16%	82.1%	0%	F
2	Rocket MortgageMortgages	4,146	+421%	99.9%	0%	D
3	Freedom MortgageMortgages	2,041	+45%	99.3%	0%	D
4	Ocwen FinancialMortgages	1,681	+41%	100%	1%	C
5	PennyMacMortgages	1,490	+59%	99.9%	11%	A
6	M&T BankMortgages	1,455	+33%	99.9%	16%	A
7	Carrington Mortgage ServicesMortgages	1,302	+99%	99.8%	0%	D
8	Select Portfolio ServicingMortgages	1,277	+32%	99.9%	0%	C
9	LoanCareMortgages	1,091	+86%	100%	0%	D
10	SeleneMortgages	1,063	+49%	100%	0%	C
11	Mr. CooperMortgages	913	-64%	100%	0%	C
12	United Wholesale Mortgage (UWM)Mortgages	699	+55%	98.3%	1%	D
13	CrossCountry MortgageMortgages	588	+112%	91.3%	18%	D
14	Planet Home LendingMortgages	585	+86%	100%	0%	D
15	Lakeview Loan ServicingMortgages	491	+78%	100%	0%	D
16	MidFirst BankMortgages	490	+85%	100%	26%	A
17	Fay ServicingMortgages	392	-22%	99.7%	0%	C
18	RoundPoint Mortgage ServicingMortgages	347	+7%	98.3%	0%	D
19	Village Capital & InvestmentMortgages	335	+80%	99.4%	0%	D
20	AmeriHome MortgageMortgages	335	+119%	100%	15%	A

Complaints rising fastest

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Rocket MortgageMortgages	+421%	4,146	+421%	99.9%	0%	D
2	ServicemacMortgages	+172%	280	+172%	100%	9%	A
3	GuildMortgages	+172%	239	+172%	98.3%	3%	D
4	Idaho Housing And Finance AssociationMortgages	+128%	155	+128%	100%	0%	D
5	AmeriHome MortgageMortgages	+119%	335	+119%	100%	15%	A
6	Figure TechnologiesMortgages	+114%	139	+114%	100%	0%	D
7	CrossCountry MortgageMortgages	+112%	588	+112%	91.3%	18%	D
8	Carrington Mortgage ServicesMortgages	+99%	1,302	+99%	99.8%	0%	D
9	Mortgage Research CenterMortgages	+90%	160	+90%	100%	0%	D
10	CMG Financial ServicesMortgages	+86%	276	+86%	100%	0%	D
11	Planet Home LendingMortgages	+86%	585	+86%	100%	0%	D
12	LoanCareMortgages	+86%	1,091	+86%	100%	0%	D
13	MidFirst BankMortgages	+85%	490	+85%	100%	26%	A
14	Village Capital & InvestmentMortgages	+80%	335	+80%	99.4%	0%	D
15	Lakeview Loan ServicingMortgages	+78%	491	+78%	100%	0%	D
16	Valon TechnologiesMortgages	+76%	215	+76%	97.7%	0%	D
17	Guaranteed RateMortgages	+59%	118	+59%	99.2%	0%	D
18	PennyMacMortgages	+59%	1,490	+59%	99.9%	11%	A
19	United Wholesale Mortgage (UWM)Mortgages	+55%	699	+55%	98.3%	1%	D
20	Dovenmuehle MortgageMortgages	+49%	185	+49%	100%	0%	C

Lowest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Shellpoint Mortgage ServicingMortgages	8/100	4,346	+16%	82.1%	0%	F
2	Valon TechnologiesMortgages	37/100	215	+76%	97.7%	0%	D
3	LD Holdings GroupMortgages	43/100	331	+19%	97.9%	0%	D
4	21ST MortgageMortgages	43/100	193	+25%	97.9%	0%	D
5	Peer AdvisorsMortgages	43/100	109	+40%	98.2%	0%	D
6	Carrington Mortgage ServicesMortgages	44/100	1,302	+99%	99.8%	0%	D
7	Village Capital & InvestmentMortgages	44/100	335	+80%	99.4%	0%	D
8	United Wholesale Mortgage (UWM)Mortgages	45/100	699	+55%	98.3%	1%	D
9	Idaho Housing And Finance AssociationMortgages	45/100	155	+128%	100%	0%	D
10	Figure TechnologiesMortgages	45/100	139	+114%	100%	0%	D
11	Guaranteed RateMortgages	45/100	118	+59%	99.2%	0%	D
12	LoanCareMortgages	46/100	1,091	+86%	100%	0%	D
13	CrossCountry MortgageMortgages	46/100	588	+112%	91.3%	18%	D
14	Planet Home LendingMortgages	46/100	585	+86%	100%	0%	D
15	RoundPoint Mortgage ServicingMortgages	46/100	347	+7%	98.3%	0%	D
16	CMG Financial ServicesMortgages	46/100	276	+86%	100%	0%	D
17	Mortgage Research CenterMortgages	46/100	160	+90%	100%	0%	D
18	Rocket MortgageMortgages	47/100	4,146	+421%	99.9%	0%	D
19	Lakeview Loan ServicingMortgages	47/100	491	+78%	100%	0%	D
20	GuildMortgages	47/100	239	+172%	98.3%	3%	D

Highest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	M&T BankMortgages	92/100	1,455	+33%	99.9%	16%	A
2	PennyMacMortgages	89/100	1,490	+59%	99.9%	11%	A
3	MidFirst BankMortgages	87/100	490	+85%	100%	26%	A
4	AmeriHome MortgageMortgages	85/100	335	+119%	100%	15%	A
5	ServicemacMortgages	81/100	280	+172%	100%	9%	A
6	AmeriSave MortgageMortgages	65/100	156	+9%	93.6%	16%	B
7	Mr. CooperMortgages	60/100	913	-64%	100%	0%	C
8	Vanderbilt Mortgage & FinanceMortgages	60/100	128	+7%	99.2%	3%	C
9	Fay ServicingMortgages	59/100	392	-22%	99.7%	0%	C
10	BSI FinancialMortgages	55/100	189	+4%	100%	0%	C
11	Ocwen FinancialMortgages	54/100	1,681	+41%	100%	1%	C
12	Select Portfolio ServicingMortgages	52/100	1,277	+32%	99.9%	0%	C
13	Data MortgageMortgages	52/100	112	+26%	100%	0%	C
14	SN ServicingMortgages	51/100	130	+7%	99.2%	0%	C
15	SeleneMortgages	50/100	1,063	+49%	100%	0%	C
16	Broker SolutionsMortgages	50/100	203	+32%	99%	0%	C
17	Dovenmuehle MortgageMortgages	50/100	185	+49%	100%	0%	C
18	Freedom MortgageMortgages	48/100	2,041	+45%	99.3%	0%	D
19	Rocket MortgageMortgages	47/100	4,146	+421%	99.9%	0%	D
20	Lakeview Loan ServicingMortgages	47/100	491	+78%	100%	0%	D

Least likely to give relief

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Freedom MortgageMortgages	0%	2,041	+45%	99.3%	0%	D
2	Carrington Mortgage ServicesMortgages	0%	1,302	+99%	99.8%	0%	D
3	Select Portfolio ServicingMortgages	0%	1,277	+32%	99.9%	0%	C
4	LoanCareMortgages	0%	1,091	+86%	100%	0%	D
5	SeleneMortgages	0%	1,063	+49%	100%	0%	C
6	Planet Home LendingMortgages	0%	585	+86%	100%	0%	D
7	Shellpoint Mortgage ServicingMortgages	0%	4,346	+16%	82.1%	0%	F
8	Mr. CooperMortgages	0%	913	-64%	100%	0%	C
9	Rocket MortgageMortgages	0%	4,146	+421%	99.9%	0%	D
10	Ocwen FinancialMortgages	1%	1,681	+41%	100%	1%	C
11	United Wholesale Mortgage (UWM)Mortgages	1%	699	+55%	98.3%	1%	D
12	PennyMacMortgages	11%	1,490	+59%	99.9%	11%	A
13	M&T BankMortgages	16%	1,455	+33%	99.9%	16%	A

Slowest to answer

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Shellpoint Mortgage ServicingMortgages	82.1%	4,346	+16%	82.1%	0%	F
2	CrossCountry MortgageMortgages	91.3%	588	+112%	91.3%	18%	D
3	United Wholesale Mortgage (UWM)Mortgages	98.3%	699	+55%	98.3%	1%	D
4	Freedom MortgageMortgages	99.3%	2,041	+45%	99.3%	0%	D
5	Carrington Mortgage ServicesMortgages	99.8%	1,302	+99%	99.8%	0%	D
6	Select Portfolio ServicingMortgages	99.9%	1,277	+32%	99.9%	0%	C
7	M&T BankMortgages	99.9%	1,455	+33%	99.9%	16%	A
8	PennyMacMortgages	99.9%	1,490	+59%	99.9%	11%	A
9	Rocket MortgageMortgages	99.9%	4,146	+421%	99.9%	0%	D
10	Ocwen FinancialMortgages	100%	1,681	+41%	100%	1%	C
11	LoanCareMortgages	100%	1,091	+86%	100%	0%	D
12	SeleneMortgages	100%	1,063	+49%	100%	0%	C
13	Mr. CooperMortgages	100%	913	-64%	100%	0%	C
14	Planet Home LendingMortgages	100%	585	+86%	100%	0%	D

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Complaint records are public consumer complaints filed with U.S. regulators, checked 11 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works