Rankings

Banks & credit unions ranked

Who draws the most complaints, whose complaints are rising fastest, and who is best and worst at putting things right - from the last 12 months of the record. Companies need 100+ complaints to be ranked on their answers.

Most complaints (last 12 months)

#	Company	12 months	Change	On time	Relief	Grade
1	JPMorgan ChaseBank accounts	26,645	+14%	100%	15%	B
2	Bank of AmericaBank accounts	24,372	+35%	99.4%	30%	A
3	Wells FargoBank accounts	22,848	+23%	99.9%	21%	B
4	ChimeBank accounts	12,313	+68%	99.9%	8%	C
5	Navy Federal Credit UnionBank accounts	10,588	-38%	100%	34%	A
6	U.S. BankBank accounts	7,023	+33%	100%	29%	A
7	TruistBank accounts	5,854	+19%	99.9%	9%	C
8	PNC BankBank accounts	3,893	+29%	100%	10%	C
9	SoFiBank accounts	3,647	+35%	100%	8%	C
10	USAABank accounts	3,247	+26%	100%	19%	B
11	Fifth Third BankBank accounts	2,784	+78%	100%	13%	C
12	Citizens BankBank accounts	2,163	+10%	100%	18%	B
13	Huntington BankBank accounts	2,144	+87%	99.5%	39%	A
14	BMO BankBank accounts	1,356	+14%	100%	30%	A
15	Regions BankBank accounts	1,300	+24%	100%	16%	B
16	CurrentBank accounts	1,144	+99%	80.6%	4%	F
17	Credit KarmaBank accounts	963	+23%	97.6%	40%	A
18	KeyBankBank accounts	939	+26%	100%	34%	A
19	Morgan StanleyBank accounts	511	+77%	99.6%	5%	C
20	Suncoast Credit UnionBank accounts	469	+34%	100%	0%	C

Complaints rising fastest

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Relay FinancialBank accounts	+145%	225	+145%	81.8%	4%	F
2	AlbertBank accounts	+111%	274	+111%	100%	0%	D
3	Randolph-Brooks Federal Credit UnionBank accounts	+102%	291	+102%	99.7%	0%	D
4	CurrentBank accounts	+99%	1,144	+99%	80.6%	4%	F
5	Huntington BankBank accounts	+87%	2,144	+87%	99.5%	39%	A
6	Hancock Whitney BankBank accounts	+84%	105	+84%	99%	29%	B
7	Fulton FinancialBank accounts	+84%	125	+84%	100%	3%	C
8	Fifth Third BankBank accounts	+78%	2,784	+78%	100%	13%	C
9	Mercury TechnologiesBank accounts	+77%	142	+77%	98.6%	19%	C
10	Morgan StanleyBank accounts	+77%	511	+77%	99.6%	5%	C
11	Revolut TechnologiesBank accounts	+68%	187	+68%	99.5%	0%	D
12	ChimeBank accounts	+68%	12,313	+68%	99.9%	8%	C
13	First Horizon BankBank accounts	+66%	240	+66%	100%	23%	B
14	Branch MessengerBank accounts	+65%	205	+65%	100%	0%	D
15	Charles SchwabBank accounts	+62%	359	+62%	99.4%	4%	C
16	Cullen/Frost BankersBank accounts	+57%	151	+57%	98.7%	10%	C
17	Zions BancorporationBank accounts	+56%	173	+56%	100%	9%	C
18	Axos FinancialBank accounts	+55%	294	+55%	99.3%	0%	D
19	Schoolsfirst Federal Credit UnionBank accounts	+53%	185	+53%	100%	4%	C
20	Golden 1 Credit UnionBank accounts	+46%	267	+46%	100%	0%	C

Lowest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	CurrentBank accounts	4/100	1,144	+99%	80.6%	4%	F
2	Relay FinancialBank accounts	4/100	225	+145%	81.8%	4%	F
3	Bank of New York MellonBank accounts	28/100	112	-30%	92.9%	0%	F
4	Randolph-Brooks Federal Credit UnionBank accounts	43/100	291	+102%	99.7%	0%	D
5	Boeing Employees' Credit UnionBank accounts	43/100	267	+38%	98.1%	0%	D
6	EverBankBank accounts	43/100	105	+30%	98.1%	0%	D
7	AlbertBank accounts	45/100	274	+111%	100%	0%	D
8	Acorns GrowBank accounts	45/100	118	+1,080%	100%	0%	D
9	Revolut TechnologiesBank accounts	46/100	187	+68%	99.5%	0%	D
10	Commerce BankBank accounts	46/100	163	+28%	98.8%	0%	D
11	Axos FinancialBank accounts	47/100	294	+55%	99.3%	0%	D
12	Branch MessengerBank accounts	48/100	205	+65%	100%	0%	D
13	Ameris BancorpBank accounts	48/100	112	+26%	99.1%	0%	D
14	Charles SchwabBank accounts	50/100	359	+62%	99.4%	4%	C
15	Golden 1 Credit UnionBank accounts	50/100	267	+46%	100%	0%	C
16	Fulton FinancialBank accounts	50/100	125	+84%	100%	3%	C
17	Morgan StanleyBank accounts	51/100	511	+77%	99.6%	5%	C
18	Suncoast Credit UnionBank accounts	52/100	469	+34%	100%	0%	C
19	Associated Banc-CorpBank accounts	52/100	145	+38%	100%	1%	C
20	Firstbank Puerto RicoBank accounts	52/100	103	+41%	100%	1%	C

Highest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Navy Federal Credit UnionBank accounts	96/100	10,588	-38%	100%	34%	A
2	KeyBankBank accounts	88/100	939	+26%	100%	34%	A
3	BMO BankBank accounts	86/100	1,356	+14%	100%	30%	A
4	Huntington BankBank accounts	84/100	2,144	+87%	99.5%	39%	A
5	U.S. BankBank accounts	83/100	7,023	+33%	100%	29%	A
6	Credit KarmaBank accounts	82/100	963	+23%	97.6%	40%	A
7	Bank of AmericaBank accounts	81/100	24,372	+35%	99.4%	30%	A
8	Vystar Credit UnionBank accounts	81/100	373	+6%	100%	25%	A
9	Wells FargoBank accounts	76/100	22,848	+23%	99.9%	21%	B
10	Hancock Whitney BankBank accounts	75/100	105	+84%	99%	29%	B
11	Citizens BankBank accounts	73/100	2,163	+10%	100%	18%	B
12	First Horizon BankBank accounts	73/100	240	+66%	100%	23%	B
13	USAABank accounts	72/100	3,247	+26%	100%	19%	B
14	Mountain America Federal Credit UnionBank accounts	72/100	281	+30%	100%	18%	B
15	Regions BankBank accounts	71/100	1,300	+24%	100%	16%	B
16	JPMorgan ChaseBank accounts	70/100	26,645	+14%	100%	15%	B
17	First National Bank of PennsylvaniaBank accounts	69/100	108	-16%	99.1%	13%	B
18	TruistBank accounts	63/100	5,854	+19%	99.9%	9%	C
19	PNC BankBank accounts	63/100	3,893	+29%	100%	10%	C
20	Old National BancorpBank accounts	63/100	113	+24%	100%	10%	C

Least likely to give relief

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	CurrentBank accounts	4%	1,144	+99%	80.6%	4%	F
2	Morgan StanleyBank accounts	5%	511	+77%	99.6%	5%	C
3	SoFiBank accounts	8%	3,647	+35%	100%	8%	C
4	ChimeBank accounts	8%	12,313	+68%	99.9%	8%	C
5	TruistBank accounts	9%	5,854	+19%	99.9%	9%	C
6	PNC BankBank accounts	10%	3,893	+29%	100%	10%	C
7	Fifth Third BankBank accounts	13%	2,784	+78%	100%	13%	C
8	JPMorgan ChaseBank accounts	15%	26,645	+14%	100%	15%	B
9	Regions BankBank accounts	16%	1,300	+24%	100%	16%	B
10	Citizens BankBank accounts	18%	2,163	+10%	100%	18%	B
11	USAABank accounts	19%	3,247	+26%	100%	19%	B
12	Wells FargoBank accounts	21%	22,848	+23%	99.9%	21%	B
13	U.S. BankBank accounts	29%	7,023	+33%	100%	29%	A
14	BMO BankBank accounts	30%	1,356	+14%	100%	30%	A
15	Bank of AmericaBank accounts	30%	24,372	+35%	99.4%	30%	A
16	Navy Federal Credit UnionBank accounts	34%	10,588	-38%	100%	34%	A
17	KeyBankBank accounts	34%	939	+26%	100%	34%	A
18	Huntington BankBank accounts	39%	2,144	+87%	99.5%	39%	A
19	Credit KarmaBank accounts	40%	963	+23%	97.6%	40%	A

Slowest to answer

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	CurrentBank accounts	80.6%	1,144	+99%	80.6%	4%	F
2	Credit KarmaBank accounts	97.6%	963	+23%	97.6%	40%	A
3	Bank of AmericaBank accounts	99.4%	24,372	+35%	99.4%	30%	A
4	Huntington BankBank accounts	99.5%	2,144	+87%	99.5%	39%	A
5	Morgan StanleyBank accounts	99.6%	511	+77%	99.6%	5%	C
6	TruistBank accounts	99.9%	5,854	+19%	99.9%	9%	C
7	Wells FargoBank accounts	99.9%	22,848	+23%	99.9%	21%	B
8	ChimeBank accounts	99.9%	12,313	+68%	99.9%	8%	C
9	JPMorgan ChaseBank accounts	100%	26,645	+14%	100%	15%	B
10	Navy Federal Credit UnionBank accounts	100%	10,588	-38%	100%	34%	A
11	U.S. BankBank accounts	100%	7,023	+33%	100%	29%	A
12	PNC BankBank accounts	100%	3,893	+29%	100%	10%	C
13	SoFiBank accounts	100%	3,647	+35%	100%	8%	C
14	USAABank accounts	100%	3,247	+26%	100%	19%	B
15	Fifth Third BankBank accounts	100%	2,784	+78%	100%	13%	C
16	Citizens BankBank accounts	100%	2,163	+10%	100%	18%	B
17	BMO BankBank accounts	100%	1,356	+14%	100%	30%	A
18	Regions BankBank accounts	100%	1,300	+24%	100%	16%	B
19	KeyBankBank accounts	100%	939	+26%	100%	34%	A

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Complaint records are public consumer complaints filed with U.S. regulators, checked 12 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works