Rankings

Payment apps & money transfer services ranked

Who draws the most complaints, whose complaints are rising fastest, and who is best and worst at putting things right - from the last 12 months of the record. Companies need 100+ complaints to be ranked on their answers.

Most complaints (last 12 months)

#	Company	12 months	Change	On time	Relief	Grade
1	Block (Cash App)Money transfers & apps	15,966	-66%	99.2%	0%	C
2	PayPalMoney transfers & apps	12,935	+95%	99.9%	42%	A
3	Western UnionMoney transfers & apps	631	+48%	100%	0%	C
4	Wise (TransferWise)Money transfers & apps	569	+34%	96.5%	12%	C
5	RemitlyMoney transfers & apps	331	+90%	99.4%	0%	D
6	Meta PaymentsMoney transfers & apps	327	+237%	99.7%	6%	C
7	TClubMoney transfers & apps	310	new	12.9%	0%	F
8	MoneyGramMoney transfers & apps	270	+26%	100%	25%	A
9	Google Compare Credit CardsMoney transfers & apps	238	-2%	100%	0%	C
10	Skrill USAMoney transfers & apps	195	+49%	97.4%	0%	D
11	DailyPayMoney transfers & apps	127	+48%	94.5%	2%	F
12	TapTap SendMoney transfers & apps	100	+245%	100%	18%	B
13	WorldRemitMoney transfers & apps	86	+258%	70.9%	22%	F
14	MercariMoney transfers & apps	71	+103%	100%	0%	D
15	Ria EnviaMoney transfers & apps	62	+13%	96.8%	0%	D
16	Bill.ComMoney transfers & apps	55	+62%	100%	4%	C
17	*Global TelLink**Money transfers & apps	46	+48%	93.5%	15%	D
18	AirtmMoney transfers & apps	38	+192%	50%	0%	F
19	Paysend USMoney transfers & apps	26	new	88.5%	0%	F
20	Ingo MoneyMoney transfers & apps	26	0%	88.5%	0%	F

Complaints rising fastest

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	TapTap SendMoney transfers & apps	+245%	100	+245%	100%	18%	B
2	Meta PaymentsMoney transfers & apps	+237%	327	+237%	99.7%	6%	C
3	PayPalMoney transfers & apps	+95%	12,935	+95%	99.9%	42%	A
4	RemitlyMoney transfers & apps	+90%	331	+90%	99.4%	0%	D
5	Skrill USAMoney transfers & apps	+49%	195	+49%	97.4%	0%	D
6	Western UnionMoney transfers & apps	+48%	631	+48%	100%	0%	C
7	DailyPayMoney transfers & apps	+48%	127	+48%	94.5%	2%	F
8	Wise (TransferWise)Money transfers & apps	+34%	569	+34%	96.5%	12%	C
9	MoneyGramMoney transfers & apps	+26%	270	+26%	100%	25%	A
10	Google Compare Credit CardsMoney transfers & apps	-2%	238	-2%	100%	0%	C
11	Block (Cash App)Money transfers & apps	-66%	15,966	-66%	99.2%	0%	C

Lowest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	TClubMoney transfers & apps	10/100	310	new	12.9%	0%	F
2	DailyPayMoney transfers & apps	27/100	127	+48%	94.5%	2%	F
3	Skrill USAMoney transfers & apps	38/100	195	+49%	97.4%	0%	D
4	RemitlyMoney transfers & apps	43/100	331	+90%	99.4%	0%	D
5	Western UnionMoney transfers & apps	50/100	631	+48%	100%	0%	C
6	Wise (TransferWise)Money transfers & apps	51/100	569	+34%	96.5%	12%	C
7	Meta PaymentsMoney transfers & apps	52/100	327	+237%	99.7%	6%	C
8	Google Compare Credit CardsMoney transfers & apps	55/100	238	-2%	100%	0%	C
9	Block (Cash App)Money transfers & apps	56/100	15,966	-66%	99.2%	0%	C
10	TapTap SendMoney transfers & apps	68/100	100	+245%	100%	18%	B
11	MoneyGramMoney transfers & apps	84/100	270	+26%	100%	25%	A
12	PayPalMoney transfers & apps	85/100	12,935	+95%	99.9%	42%	A

Highest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	PayPalMoney transfers & apps	85/100	12,935	+95%	99.9%	42%	A
2	MoneyGramMoney transfers & apps	84/100	270	+26%	100%	25%	A
3	TapTap SendMoney transfers & apps	68/100	100	+245%	100%	18%	B
4	Block (Cash App)Money transfers & apps	56/100	15,966	-66%	99.2%	0%	C
5	Google Compare Credit CardsMoney transfers & apps	55/100	238	-2%	100%	0%	C
6	Meta PaymentsMoney transfers & apps	52/100	327	+237%	99.7%	6%	C
7	Wise (TransferWise)Money transfers & apps	51/100	569	+34%	96.5%	12%	C
8	Western UnionMoney transfers & apps	50/100	631	+48%	100%	0%	C
9	RemitlyMoney transfers & apps	43/100	331	+90%	99.4%	0%	D
10	Skrill USAMoney transfers & apps	38/100	195	+49%	97.4%	0%	D
11	DailyPayMoney transfers & apps	27/100	127	+48%	94.5%	2%	F
12	TClubMoney transfers & apps	10/100	310	new	12.9%	0%	F

Least likely to give relief

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Western UnionMoney transfers & apps	0%	631	+48%	100%	0%	C
2	Block (Cash App)Money transfers & apps	0%	15,966	-66%	99.2%	0%	C
3	Wise (TransferWise)Money transfers & apps	12%	569	+34%	96.5%	12%	C
4	PayPalMoney transfers & apps	42%	12,935	+95%	99.9%	42%	A

Slowest to answer

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Wise (TransferWise)Money transfers & apps	96.5%	569	+34%	96.5%	12%	C
2	Block (Cash App)Money transfers & apps	99.2%	15,966	-66%	99.2%	0%	C
3	PayPalMoney transfers & apps	99.9%	12,935	+95%	99.9%	42%	A
4	Western UnionMoney transfers & apps	100%	631	+48%	100%	0%	C

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Complaint records are public consumer complaints filed with U.S. regulators, checked 12 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works