Weekly report
Consumer complaints, week of May 25, 2026: 143K, Capital One leads
From May 25, 2026 to May 31, 2026, consumers filed 143,248 complaints against 1,019 companies - -1% on the week before. Companies answered 99.5% of them on time and closed 31% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 47,833 | 48,526 | -1% |
| 2 | Equifax | 40,270 | 40,090 | 0% |
| 3 | Experian | 38,841 | 39,379 | -1% |
| 4 | LexisNexis | 738 | 928 | -20% |
| 5 | Capital One | 683 | 787 | -13% |
| 6 | CL Holdings | 660 | 576 | +15% |
| 7 | Encore Capital (Midland Credit) | 552 | 511 | +8% |
| 8 | Resurgent Capital Services | 507 | 506 | 0% |
| 9 | Portfolio Recovery Associates | 494 | 472 | +5% |
| 10 | Bank of America | 489 | 460 | +6% |
| 11 | Citibank | 483 | 492 | -2% |
| 12 | JPMorgan Chase | 458 | 504 | -9% |
| 13 | Wells Fargo | 444 | 487 | -9% |
| 14 | Synchrony | 323 | 337 | -4% |
| 15 | Block (Cash App) | 256 | 277 | -8% |
Surging
The companies whose complaints jumped most against the week before.
- FAbility Recovery Services45 (was 30)
- ACL Holdings660 (was 576)
- CTransworld Systems117 (was 101)
- AT.S. Holdings57 (was 47)
- DV and H Portfolio41 (was 33)
- CNational Credit Systems154 (was 138)
- BTD Bank135 (was 121)
- AKriya Capital195 (was 177)
- FShellpoint Mortgage Servicing91 (was 80)
- CEncore Capital (Midland Credit)552 (was 511)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 130,764 | -1% |
| Debt collection | 6,600 | +3% |
| Credit cards | 1,696 | -11% |
| Bank accounts | 1,593 | -5% |
| Mortgages | 624 | -4% |
| Money transfers & apps | 578 | -13% |
| Auto loans & leases | 426 | -8% |
| Payday & personal loans | 358 | -7% |
| Student loans | 348 | -6% |
| Prepaid & gift cards | 102 | -16% |
| Crypto | 82 | -20% |
| Debt relief & credit repair | 77 | -1% |
Where from
Texas (23,489), Florida (20,369), California (12,165), Georgia (10,412), New York (7,699), Illinois (6,051), North Carolina (5,137), Pennsylvania (4,821), New Jersey (4,214), Alabama (4,147).
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