Weekly report
Consumer complaints, week of Jul 6, 2026: 148K, Capital One leads
From July 6, 2026 to July 12, 2026, consumers filed 148,087 complaints against 1,037 companies - +5% on the week before. Companies answered 99.5% of them on time and closed 36% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 48,930 | 46,554 | +5% |
| 2 | Equifax | 41,739 | 39,608 | +5% |
| 3 | Experian | 41,382 | 39,302 | +5% |
| 4 | Capital One | 684 | 648 | +6% |
| 5 | LexisNexis | 599 | 598 | 0% |
| 6 | CL Holdings | 592 | 607 | -2% |
| 7 | JPMorgan Chase | 480 | 426 | +13% |
| 8 | Encore Capital (Midland Credit) | 466 | 457 | +2% |
| 9 | Bank of America | 452 | 424 | +7% |
| 10 | Citibank | 449 | 403 | +11% |
| 11 | Resurgent Capital Services | 419 | 376 | +11% |
| 12 | Wells Fargo | 414 | 328 | +26% |
| 13 | Block (Cash App) | 401 | 317 | +26% |
| 14 | Portfolio Recovery Associates | 382 | 435 | -12% |
| 15 | PayPal | 271 | 246 | +10% |
Surging
The companies whose complaints jumped most against the week before.
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 135,671 | +6% |
| Debt collection | 5,634 | -3% |
| Bank accounts | 1,811 | +9% |
| Credit cards | 1,800 | +12% |
| Mortgages | 765 | +21% |
| Money transfers & apps | 714 | +21% |
| Auto loans & leases | 500 | +14% |
| Student loans | 429 | -8% |
| Payday & personal loans | 427 | +11% |
| Prepaid & gift cards | 147 | +29% |
| Debt relief & credit repair | 98 | +31% |
| Crypto | 91 | +3% |
Where from
Texas (24,966), Florida (21,727), California (13,180), Georgia (10,447), New York (7,474), Illinois (5,844), North Carolina (5,024), Alabama (4,783), Pennsylvania (4,676), Mississippi (4,472).
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