Weekly report
Consumer complaints, week of Jul 13, 2026: 147K, Capital One leads
From July 13, 2026 to July 19, 2026, consumers filed 147,021 complaints against 994 companies - -1% on the week before. Companies answered 99.6% of them on time and closed 36% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 47,734 | 48,930 | -2% |
| 2 | Equifax | 41,629 | 41,739 | 0% |
| 3 | Experian | 41,301 | 41,382 | 0% |
| 4 | Capital One | 745 | 684 | +9% |
| 5 | LexisNexis | 706 | 599 | +18% |
| 6 | CL Holdings | 588 | 592 | -1% |
| 7 | JPMorgan Chase | 500 | 480 | +4% |
| 8 | Bank of America | 489 | 452 | +8% |
| 9 | Citibank | 489 | 449 | +9% |
| 10 | Resurgent Capital Services | 472 | 419 | +13% |
| 11 | Portfolio Recovery Associates | 467 | 382 | +22% |
| 12 | Encore Capital (Midland Credit) | 446 | 466 | -4% |
| 13 | Block (Cash App) | 432 | 401 | +8% |
| 14 | Wells Fargo | 425 | 414 | +3% |
| 15 | Synchrony | 319 | 263 | +21% |
Surging
The companies whose complaints jumped most against the week before.
- CCoreLogic45 (was 22)
- ACBC Companies234 (was 178)
- CEarly Warning Services (Zelle)112 (was 85)
- ASpring Oaks Capital118 (was 90)
- CNelnet127 (was 100)
- CFIS (Fidelity National Information Services)180 (was 144)
- APortfolio Recovery Associates467 (was 382)
- DSynchrony319 (was 263)
- CPNC Bank95 (was 75)
- CLexisNexis706 (was 599)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 134,391 | -1% |
| Debt collection | 5,668 | +1% |
| Bank accounts | 1,920 | +6% |
| Credit cards | 1,908 | +6% |
| Mortgages | 739 | -3% |
| Money transfers & apps | 728 | +2% |
| Auto loans & leases | 530 | +6% |
| Payday & personal loans | 429 | 0% |
| Student loans | 399 | -7% |
| Prepaid & gift cards | 135 | -8% |
| Crypto | 92 | +1% |
| Debt relief & credit repair | 82 | -16% |
Where from
Texas (23,910), Florida (20,675), California (13,527), Georgia (10,432), New York (7,525), Illinois (6,268), Alabama (5,672), North Carolina (5,271), Pennsylvania (4,640), Mississippi (4,457).
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