Bank · complaint record
Bankunited complaints
Filed under BANKUNITED, NATIONAL ASSOCIATION
Consumers have filed 315 complaints about Bankunited since 2011, 7 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 315
- Last 12 months
- 7
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #134 of 188
Since December 2011
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 20, 2026
Most complained-about banks & credit unions
Bankunited complaints by month
The busiest month was November 2012 (7 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bankunited answered all time
- Closed with monetary relief185.7%
- Closed with non-monetary relief113.5%
- Closed with relief10.3%
- Closed with explanation26784.8%
- Closed31%
- Closed without relief154.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Bankunited complaints are about
Top Bankunited problems
Where Bankunited complaints come from
Most complaints: Florida (170), California (18), New York (16), New Jersey (16), Virginia (11).
Bankunited compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | BankunitedBank accounts | - | 7 | - |
Compare side by side: Bankunited vs Bancfirst · Bankunited vs Banner · Bankunited vs Customers Bancorp · Bankunited vs RBC Bank
What people say about Bankunited
All experiencesNo experiences with Bankunited yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bankunited complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 20, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| May 8, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Apr 9, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Feb 27, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 26, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 14, 2025 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Dec 14, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 6, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Jun 30, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Feb 18, 2025 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Feb 13, 2025 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Feb 7, 2025 | Bank accounts | Managing an accountBanking errors | Money back |
Questions about Bankunited
How many complaints does Bankunited have?
Bankunited has 315 complaints on record since December 2011, including 7 in the last 12 months and 1 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does Bankunited respond to complaints?
Yes. Bankunited answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Bankunited?
The most common problems are managing an account (31), closing an account (12), other transaction problem (3).
Is Bankunited legit?
Bankunited is a real company with a public complaint record: consumers have complained about it 315 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bankunited legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Bankunited?
Complain to Bankunited in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bankunited complaints come from?
Most come from Florida (170), California (18), New York (16). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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