Bank · complaint record
Busey Bank complaints
Consumers have filed 79 complaints about Busey Bank since 2021, 12 of them in the last 12 months (-25% on the year before). It answered 100% on time and closed 42% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 79
- Last 12 months
- 12
- Answered on time
- 100%
- Closed with relief
- 42%
- Last 30 days
- 0
- Rank
- #122 of 188
Since August 2021
-25% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Sep 1, 2026
Most complained-about banks & credit unions
Busey Bank complaints by month
The busiest month was December 2021 (3 complaints). Complaints in the last 12 months are down 25% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Busey Bank answered all time
- Closed with monetary relief1822.8%
- Closed with non-monetary relief11.3%
- Closed with explanation6075.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Busey Bank complaints are about
Top Busey Bank problems
Inside "Managing an account"
- Deposits and withdrawals 11
- Banking errors 6
- Funds not handled or disbursed as instructed 6
- Problem accessing account 3
- Problem using a debit or ATM card 2
- Cashing a check 2
Where Busey Bank complaints come from
Most complaints: Illinois (54), Missouri (11), North Carolina (3), Florida (2), Colorado (1).
Busey Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Busey BankBank accounts | - | 12 | - |
Compare side by side: Busey Bank vs Bancfirst · Busey Bank vs Banner · Busey Bank vs Customers Bancorp · Busey Bank vs RBC Bank
What people say about Busey Bank
All experiencesNo experiences with Busey Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Busey Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 1, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 1, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Money back |
| Aug 18, 2026 | Money transfers & apps | Fraud or scam | Money back |
| Aug 16, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Jul 28, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Money back |
| May 29, 2026 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Apr 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Mar 17, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 3, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Money back |
| Dec 22, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Nov 21, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Nov 19, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
Questions about Busey Bank
How many complaints does Busey Bank have?
Busey Bank has 79 complaints on record since August 2021, including 12 in the last 12 months and 0 in the last 30 days. That makes it number 1,343 of every company by complaints this year.
Does Busey Bank respond to complaints?
Yes. Busey Bank answered 100% of its complaints on time (within 15 days) and closed 42% with relief - money back or a fix; 41.7% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Busey Bank?
The most common problems are managing an account (33), opening an account (4), applying for a mortgage or refinancing an existing mortgage (3).
Is Busey Bank legit?
Busey Bank is a real company with a public complaint record: consumers have complained about it 79 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Busey Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Busey Bank going up or down?
Down. There were 12 complaints in the last 12 months against 16 in the 12 before (-25%). See every month.
How do I file a complaint against Busey Bank?
Complain to Busey Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Busey Bank complaints come from?
Most come from Illinois (54), Missouri (11), North Carolina (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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