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Complaint log

Commerce Bank complaint log

The newest complaints about Commerce Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jun 23, 2026Credit reportingIncorrect information on your reportAccount status incorrectMOExplainedNo
Jun 18, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Jun 16, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMOExplainedYes
Jun 13, 2026Credit cardsGetting a credit cardApplication deniedILExplainedYes
Jun 13, 2026Credit cardsOther features, terms, or problemsOther problemMOExplainedYes
Jun 8, 2026Bank accountsClosing an accountFunds not received from closed accountMOExplainedYes
Jun 5, 2026MortgagesIncorrect information on your reportAccount status incorrectKSExplainedYes
Jun 4, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesMOExplainedYes
Jun 3, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeARExplainedYes
Jun 1, 2026Payday & personal loansProblem with additional add-on products or servicesMOExplainedYes
Jun 1, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMOExplainedYes
May 26, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMOExplainedYes
May 22, 2026Credit cardsTrouble using your cardCan't use card to make purchasesKSExplainedYes
May 21, 2026Bank accountsClosing an accountCan't close your accountKSExplainedYes
May 18, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
May 13, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportKSExplainedYes
May 13, 2026Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes
May 12, 2026Bank accountsManaging an accountBanking errorsMOExplainedYes
May 11, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
May 10, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
May 4, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardMOExplainedYes
May 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectMOExplainedYes
Apr 25, 2026Money transfers & appsFraud or scamILExplainedYes
Apr 23, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardILExplainedYes
Apr 22, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offOKExplainedYes
Apr 22, 2026Credit cardsOther features, terms, or problemsPrivacy issuesOKExplainedYes
Apr 21, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanKSExplainedYes
Apr 10, 2026Money transfers & appsMoney was not available when promisedFLExplainedYes
Apr 10, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMAExplainedYes
Apr 4, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
Apr 1, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedKSExplainedYes
Mar 31, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftTNExplainedYes
Mar 25, 2026Bank accountsManaging an accountCashing a checkMOExplainedYes
Mar 24, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
Mar 18, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMOExplainedYes
Mar 17, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCExplainedYes
Mar 16, 2026Bank accountsManaging an accountBanking errorsOKExplainedYes
Mar 13, 2026Bank accountsClosing an accountCompany closed your accountMOExplainedYes
Mar 13, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMNExplainedYes
Mar 12, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMOExplainedYes
Mar 10, 2026Auto loans & leasesRepossessionNotice to repossessMOExplainedYes
Mar 4, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMNExplainedYes
Mar 4, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedKSExplainedYes
Mar 3, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeSCExplainedNo
Mar 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMNExplainedYes
Feb 26, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processMOExplainedYes
Feb 25, 2026MortgagesUnable to get your credit report or credit scoreOther problem getting your report or credit scoreFLExplainedYes
Feb 25, 2026Money transfers & appsFraud or scamMOExplainedYes
Feb 22, 2026Auto loans & leasesManaging the loan or leaseBilling problemNEExplainedYes
Feb 20, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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