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Complaint log

Commerce Bank complaint log

The newest complaints about Commerce Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Feb 20, 2026Credit reportingProblem with fraud alerts or security freezesTXExplainedYes
Feb 20, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureKSExplainedYes
Feb 19, 2026Credit cardsOther features, terms, or problemsProblem with balance transferMOExplainedYes
Feb 18, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTNExplainedYes
Feb 18, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMOExplainedYes
Feb 16, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysILExplainedYes
Feb 13, 2026Credit cardsClosing your accountCompany closed your accountMOExplainedYes
Feb 11, 2026Credit cardsOther features, terms, or problemsOther problemCOExplainedYes
Feb 11, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardILExplainedYes
Feb 11, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftINExplainedYes
Feb 9, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
Feb 6, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedILExplainedYes
Feb 4, 2026Bank accountsManaging an accountDeposits and withdrawalsWIExplainedYes
Feb 4, 2026Bank accountsManaging an accountDeposits and withdrawalsWIExplainedYes
Jan 30, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMOExplainedYes
Jan 30, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedILExplainedYes
Jan 27, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNEExplainedYes
Jan 26, 2026Bank accountsManaging an accountBanking errorsMOExplainedYes
Jan 26, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferARExplainedYes
Jan 24, 2026Bank accountsManaging an accountProblem accessing accountARExplainedYes
Jan 23, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Jan 23, 2026Bank accountsManaging an accountProblem accessing accountMOExplainedYes
Jan 22, 2026Credit cardsClosing your accountCompany closed your accountILExplainedYes
Jan 20, 2026Bank accountsManaging an accountBanking errorsMOExplainedYes
Jan 18, 2026Bank accountsClosing an accountFunds not received from closed accountMOExplainedYes
Jan 15, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMOExplainedYes
Jan 15, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jan 14, 2026Credit cardsIncorrect information on your reportInformation belongs to someone elseKSExplainedYes
Jan 14, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeMOExplainedYes
Jan 10, 2026Auto loans & leasesRepossessionNotice to repossessKSExplainedYes
Jan 9, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedILExplainedYes
Jan 6, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanKSExplainedYes
Jan 6, 2026Auto loans & leasesRepossessionNotice to repossessKSExplainedYes
Jan 6, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMOExplainedYes
Jan 5, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeMOExplainedYes
Jan 2, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMOExplainedYes
Dec 31, 2025Credit cardsClosing your accountCan't close your accountIDExplainedYes
Dec 27, 2025Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesMOExplainedYes
Dec 24, 2025Bank accountsManaging an accountBanking errorsMOExplainedYes
Dec 24, 2025Bank accountsOpening an accountConfusing or missing disclosuresMOExplainedYes
Dec 19, 2025Bank accountsOpening an accountDidn't receive terms that were advertisedKSExplainedYes
Dec 18, 2025Bank accountsOpening an accountDidn't receive terms that were advertisedILExplainedYes
Dec 15, 2025Bank accountsManaging an accountBanking errorsMOExplainedYes
Dec 15, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursAZExplainedYes
Dec 14, 2025Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCOExplainedYes
Dec 13, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCTExplainedYes
Dec 12, 2025Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueUTExplainedYes
Dec 7, 2025Bank accountsManaging an accountDeposits and withdrawalsCOExplainedYes
Dec 6, 2025Credit cardsTrouble using your cardCan't use card to make purchasesNCExplainedYes
Dec 5, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountKSExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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