Loan servicer · complaint record
CommonBond complaints
Filed under CommonBond, Inc.
Consumers have filed 41 complaints about CommonBond since 2015, none in the last 12 months. It answered 73.2% on time and closed 13% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 41
- Last 12 months
- 0
- Answered on time
- 73.2%
- Closed with relief
- 13%
- Last 30 days
- 0
- Rank
- -
Since November 2015
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Sep 25, 2025
CommonBond complaints by month
The busiest month was January 2022 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How CommonBond answered all time
- Closed with monetary relief24.9%
- Closed with non-monetary relief37.3%
- Closed with explanation3380.5%
- Untimely response37.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What CommonBond complaints are about
Top CommonBond problems
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 10
- Received bad information about your loan 5
- Problem with customer service 2
- Need information about your loan balance or loan terms 1
Where CommonBond complaints come from
Most complaints: New York (6), Texas (4), Minnesota (4), California (3), Pennsylvania (3).
CommonBond compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | CommonBondStudent loans | - | 0 | - |
Compare side by side: CommonBond vs Earnest · CommonBond vs College Ave Student Loan Servicing · CommonBond vs Meritize Financial · CommonBond vs LendKey Technologies
What people say about CommonBond
All experiencesNo experiences with CommonBond yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest CommonBond complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 25, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Oct 22, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Aug 17, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Nov 7, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 21, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Jul 6, 2022 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| May 31, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Apr 21, 2022 | Payday & personal loans | Getting the loan | Explained |
| Feb 4, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 31, 2022 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jan 12, 2022 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Jan 11, 2022 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
Questions about CommonBond
How many complaints does CommonBond have?
CommonBond has 41 complaints on record since November 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does CommonBond respond to complaints?
Yes. CommonBond answered 73.2% of its complaints on time (within 15 days) and closed 13% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with CommonBond?
The most common problems are dealing with your lender or servicer (18), getting a loan (10), dealing with my lender or servicer (3).
Is CommonBond legit?
CommonBond is a real company with a public complaint record: consumers have complained about it 41 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is CommonBond legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against CommonBond?
Complain to CommonBond in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most CommonBond complaints come from?
Most come from New York (6), Texas (4), Minnesota (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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