Mortgages
Eastern Bankshares mortgages complaints
Consumers have filed 27 complaints about Eastern Bankshares's mortgages, 10 in the last 12 months. Eastern Bankshares answered 100% on time and closed 10% with relief. See the whole Eastern Bankshares record.
Eastern Bankshares against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Eastern Bankshares | 10 | 100% | 10% |
Latest Eastern Bankshares mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 6, 2026 | Mortgages | Trouble during payment processInterest rate | Explained |
| Sep 24, 2026 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Sep 1, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Jul 24, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 23, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 30, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Apr 2, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Fixed |
| Mar 4, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jan 23, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Dec 31, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 30, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 14, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 3, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 9, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 5, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Nov 21, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 19, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 2, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 7, 2022 | Mortgages | Trouble during payment process | Explained |
| Apr 8, 2022 | Mortgages | Trouble during payment process | Explained |
| Feb 18, 2022 | Mortgages | Trouble during payment process | Money back |
| Oct 6, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Sep 27, 2021 | Mortgages | Trouble during payment process | Explained |
| Mar 29, 2021 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 16, 2020 | Mortgages | Trouble during payment process | Explained |
| Jul 9, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Dec 10, 2018 | Mortgages | Trouble during payment process | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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