Credit cards
Extra credit cards complaints
Consumers have filed 27 complaints about Extra's credit cards, 7 in the last 12 months. Extra answered 100% on time and closed 0% with relief. See the whole Extra record.
Extra against other credit card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Capital One | 14,231 | 99.9% | 22% |
| 2 | Citibank | 12,511 | 99.9% | 42% |
| 3 | Synchrony | 9,417 | 95.9% | 20% |
| 4 | JPMorgan Chase | 7,363 | 100% | 21% |
| 5 | Bank of America | 6,335 | 99.3% | 39% |
| 6 | American Express | 5,838 | 98.7% | 23% |
| 7 | Wells Fargo | 3,702 | 99.9% | 27% |
| 8 | Bread Financial (Comenity) | 3,690 | 100% | 47% |
| 9 | Goldman Sachs Bank (Apple Card, Marcus) | 3,156 | 100% | 27% |
| 10 | Barclays US | 2,871 | 100% | 7% |
| 11 | U.S. Bank | 2,011 | 100% | 33% |
| 12 | TransUnion | 1,897 | 100% | 57% |
| 13 | Extra | 7 | 100% | 0% |
Latest Extra credit cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 6, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Aug 11, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Aug 6, 2026 | Credit cards | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 23, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Jan 25, 2026 | Credit cards | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Jan 15, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Dec 8, 2025 | Credit cards | Problem when making paymentsProblem during payment process | Explained |
| Jul 2, 2025 | Credit cards | Closing your accountCan't close your account | Explained |
| Jun 19, 2025 | Credit cards | Closing your accountCan't close your account | Explained |
| Apr 10, 2025 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Mar 27, 2025 | Credit cards | Problem when making paymentsProblem during payment process | Explained |
| Feb 26, 2025 | Credit cards | Getting a credit cardSent card you never applied for | Explained |
| Jan 23, 2025 | Credit cards | Closing your accountCompany closed your account | Explained |
| Dec 5, 2024 | Credit cards | Closing your accountCan't close your account | Explained |
| Oct 18, 2024 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Jun 4, 2024 | Credit cards | Incorrect information on your reportAccount status incorrect | Explained |
| May 7, 2024 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| May 5, 2024 | Credit cards | Incorrect information on your reportInformation belongs to someone else | Explained |
| May 5, 2024 | Credit cards | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 4, 2023 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Oct 27, 2023 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Sep 26, 2023 | Credit cards | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 13, 2023 | Credit cards | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 4, 2023 | Credit cards | Getting a credit cardCard opened as result of identity theft or fraud | Explained |
| Mar 16, 2022 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Feb 17, 2022 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Dec 23, 2021 | Credit cards | Other features, terms, or problemsAdd-on products and services | Explained |
Your rights with credit card companies
Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.
Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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