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Mortgages

First Citizens Bancshares mortgages complaints

Consumers have filed 199 complaints about First Citizens Bancshares's mortgages, 21 in the last 12 months (0%). First Citizens Bancshares answered 100% on time and closed 0% with relief. See the whole First Citizens Bancshares record.

First Citizens Bancshares against other mortgage lenders & servicers

#Company12 monthsChangeOn timeReliefAll time
1Shellpoint Mortgage Servicing3,741+17%81.4%0%17,690
2Rocket Mortgage3,572+499%99.9%0%8,475
3Freedom Mortgage1,701+50%99.4%0%9,327
4Ocwen Financial1,514+44%100%1%35,815
5Wells Fargo1,187-8%100%9%49,962
6PennyMac1,157+86%99.9%13%5,470
7Select Portfolio Servicing1,130+34%99.9%0%15,278
8Carrington Mortgage Services1,081+124%99.7%0%6,641
9Selene967+53%100%0%3,082
10LoanCare862+107%100%0%7,382
11Mr. Cooper757-64%100%0%13,321
12JPMorgan Chase734+43%100%2%25,884
13First Citizens Bancshares210%100%0%199

Every mortgage company ranked

Latest First Citizens Bancshares mortgages complaints

ReceivedAboutIssueStateAnswerOn time
Oct 6, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
Aug 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Jul 15, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCOExplainedYes
Jul 13, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresMIExplainedYes
Jul 13, 2026MortgagesTrouble during payment processFees chargedWAExplainedYes
Jul 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Jul 8, 2026MortgagesTrouble during payment processInterest rateFLExplainedYes
Jul 5, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
Jun 6, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingMIExplainedYes
May 11, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCIn progressYes
Apr 27, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCOExplainedYes
Apr 22, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureSCExplainedYes
Apr 13, 2026MortgagesTrouble during payment processInterest rateFLExplainedYes
Apr 1, 2026MortgagesTrouble during payment processPaying off the loanCOExplainedYes
Jan 22, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingVAExplainedYes
Jan 18, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMEExplainedYes
Jan 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Dec 29, 2025MortgagesTrouble during payment processPaying off the loanNEExplainedYes
Dec 15, 2025MortgagesStruggling to pay mortgageForeclosureVAExplainedYes
Nov 23, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Nov 17, 2025MortgagesTrouble during payment processPayment processCOExplainedYes
Oct 18, 2025MortgagesTrouble during payment processFees chargedCOExplainedYes
Aug 6, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJExplainedYes
Jul 10, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Jun 16, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
May 23, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceNVExplainedYes
May 7, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanSCExplainedYes
May 6, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingORExplainedYes
Apr 17, 2025MortgagesTrouble during payment processPayment processFLExplainedYes
Apr 13, 2025MortgagesTrouble during payment processPayment processILExplainedYes

Your rights with mortgage lenders & servicers

Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.

Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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