Mortgage company · complaint record
MB Financial complaints
Filed under MB FINANCIAL, INC.
Consumers have filed 173 complaints about MB Financial since 2015, none in the last 12 months. It answered 79.2% on time and closed 24% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 173
- Last 12 months
- 0
- Answered on time
- 79.2%
- Closed with relief
- 24%
- Last 30 days
- 0
- Rank
- -
Since November 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 26, 2019
MB Financial complaints by month
The busiest month was December 2017 (9 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How MB Financial answered all time
- Closed with monetary relief2816.2%
- Closed with non-monetary relief148.1%
- Closed with explanation13175.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What MB Financial complaints are about
Top MB Financial problems
Where MB Financial complaints come from
Most complaints: Illinois (50), New York (33), California (16), Florida (14), Texas (10).
MB Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | MB FinancialMortgages | - | 0 | - |
Compare side by side: MB Financial vs Midwest Loan Services · MB Financial vs Truhome Solutions · MB Financial vs NEXA Mortgage · MB Financial vs Hilltop
What people say about MB Financial
All experiencesNo experiences with MB Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest MB Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 26, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Apr 11, 2019 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Apr 5, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 28, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Mar 28, 2019 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Money back |
| Mar 16, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 14, 2019 | Mortgages | Trouble during payment process | Explained |
| Mar 7, 2019 | Payday & personal loans | Problem with the payoff process at the end of the loan | Money back |
| Mar 6, 2019 | Mortgages | Trouble during payment process | Explained |
| Feb 9, 2019 | Mortgages | Trouble during payment process | Explained |
| Feb 7, 2019 | Mortgages | Trouble during payment process | Fixed |
| Feb 7, 2019 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
Questions about MB Financial
How many complaints does MB Financial have?
MB Financial has 173 complaints on record since November 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does MB Financial respond to complaints?
Yes. MB Financial answered 79.2% of its complaints on time (within 15 days) and closed 24% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with MB Financial?
The most common problems are trouble during payment process (33), loan servicing, payments, escrow account (26), managing an account (15).
Is MB Financial legit?
MB Financial is a real company with a public complaint record: consumers have complained about it 173 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is MB Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against MB Financial?
Complain to MB Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most MB Financial complaints come from?
Most come from Illinois (50), New York (33), California (16). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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