Bank · complaint record
Mufg Americas complaints
Filed under MUFG AMERICAS HOLDINGS CORPORATION
Consumers have filed 434 complaints about Mufg Americas since 2020, none in the last 12 months. It answered 100% on time and closed 61% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 434
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 61%
- Last 30 days
- 0
- Rank
- -
Since February 2020
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: May 16, 2023
Mufg Americas complaints by month
The busiest month was June 2020 (23 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Mufg Americas answered all time
- Closed with monetary relief11025.3%
- Closed with non-monetary relief15335.3%
- Closed with explanation17139.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Mufg Americas complaints are about
Top Mufg Americas problems
Inside "Managing an account"
- Deposits and withdrawals 45
- Problem using a debit or ATM card 22
- Funds not handled or disbursed as instructed 17
- Problem accessing account 14
- Banking errors 10
- Problem making or receiving payments 6
Where Mufg Americas complaints come from
Most complaints: California (330), Washington (17), Texas (10), Oregon (9), New York (9).
Mufg Americas compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Mufg AmericasBank accounts | - | 0 | - |
Compare side by side: Mufg Americas vs Bancfirst · Mufg Americas vs Banner · Mufg Americas vs Customers Bancorp · Mufg Americas vs RBC Bank
What people say about Mufg Americas
All experiencesNo experiences with Mufg Americas yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Mufg Americas complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 16, 2023 | Bank accounts | Closing an accountCan't close your account | Fixed |
| Apr 25, 2023 | Bank accounts | Managing an accountProblem accessing account | Fixed |
| Apr 18, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 10, 2023 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Fixed |
| Apr 10, 2023 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Mar 31, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Fixed |
| Mar 24, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Mar 23, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Mar 21, 2023 | Credit cards | Other features, terms, or problemsOther problem | Fixed |
| Mar 9, 2023 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Money back |
| Mar 7, 2023 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Mar 4, 2023 | Bank accounts | Closing an accountCompany closed your account | Explained |
Questions about Mufg Americas
How many complaints does Mufg Americas have?
Mufg Americas has 434 complaints on record since February 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does Mufg Americas respond to complaints?
Yes. Mufg Americas answered 100% of its complaints on time (within 15 days) and closed 61% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Mufg Americas?
The most common problems are managing an account (123), problem with a purchase shown on your statement (41), trouble during payment process (39).
Is Mufg Americas legit?
Mufg Americas is a real company with a public complaint record: consumers have complained about it 434 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Mufg Americas legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Mufg Americas?
Complain to Mufg Americas in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Mufg Americas complaints come from?
Most come from California (330), Washington (17), Texas (10). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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