Auto loans & leases
NBT Bancorp auto loans & leases complaints
Consumers have filed 26 complaints about NBT Bancorp's auto loans & leases, 5 in the last 12 months. NBT Bancorp answered 100% on time and closed 25% with relief. See the whole NBT Bancorp record.
NBT Bancorp against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | NBT Bancorp | 5 | 100% | 25% |
Latest NBT Bancorp auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Jun 29, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| May 24, 2026 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | Explained |
| Feb 17, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 21, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Sep 22, 2025 | Auto loans & leases | RepossessionCompany explaining amount owed | Explained |
| Jun 23, 2025 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Mar 7, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 16, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 17, 2024 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| May 23, 2024 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Dec 20, 2023 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Money back |
| Dec 11, 2023 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Aug 8, 2023 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Jul 19, 2023 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Fixed |
| Jul 18, 2023 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Fixed |
| Jul 17, 2023 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Fixed |
| Dec 6, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Nov 3, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Sep 19, 2022 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 31, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jul 29, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Money back |
| Jul 8, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| May 12, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Fixed |
| Sep 1, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 22, 2021 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Money back |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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