Student loans
PenFed Credit Union student loans complaints
Consumers have filed 42 complaints about PenFed Credit Union's student loans, 4 in the last 12 months. PenFed Credit Union answered 100% on time and closed 0% with relief. See the whole PenFed Credit Union record.
PenFed Credit Union against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | PenFed Credit Union | 4 | 100% | 0% |
Latest PenFed Credit Union student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 20, 2026 | Student loans | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Mar 3, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jan 25, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Dec 22, 2025 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 11, 2025 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| May 28, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Mar 10, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Feb 3, 2025 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Jan 11, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Oct 21, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jul 12, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Jun 22, 2024 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Jun 18, 2024 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jun 6, 2024 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jun 4, 2024 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| May 27, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 11, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Jan 10, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Fixed |
| Dec 28, 2023 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Fixed |
| Dec 3, 2023 | Student loans | Incorrect information on your reportAccount status incorrect | Money back |
| Sep 15, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 12, 2023 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 5, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Apr 15, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 28, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Feb 20, 2022 | Student loans | Getting a loanFraudulent loan | Explained |
| Jan 20, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Dec 3, 2021 | Student loans | Getting a loanDenied loan | Explained |
| Jun 8, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Fixed |
| May 6, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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