Loan servicer · complaint record
Rhode Island Student Loan Authority complaints
Consumers have filed 44 complaints about Rhode Island Student Loan Authority since 2012, none in the last 12 months. It answered 93.2% on time and closed 9% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 44
- Last 12 months
- 0
- Answered on time
- 93.2%
- Closed with relief
- 9%
- Last 30 days
- 0
- Rank
- -
Since June 2012
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Jul 23, 2025
Rhode Island Student Loan Authority complaints by month
The busiest month was June 2012 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Rhode Island Student Loan Authority answered all time
- Closed with monetary relief12.3%
- Closed with non-monetary relief36.8%
- Closed with explanation4090.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Rhode Island Student Loan Authority complaints are about
Top Rhode Island Student Loan Authority problems
Inside "Dealing with my lender or servicer"
- Having problems with customer service 3
- Trouble with how payments are handled 3
- Received bad information about my loan 3
- Don't agree with fees charged 2
- Need information about my balance/terms 1
Where Rhode Island Student Loan Authority complaints come from
Most complaints: Rhode Island (9), New York (6), Pennsylvania (4), Massachusetts (4), Florida (2).
Rhode Island Student Loan Authority compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Rhode Island Student Loan AuthorityStudent loans | - | 0 | - |
Compare side by side: Rhode Island Student Loan Authority vs Earnest · Rhode Island Student Loan Authority vs College Ave Student Loan Servicing · Rhode Island Student Loan Authority vs Meritize Financial · Rhode Island Student Loan Authority vs LendKey Technologies
What people say about Rhode Island Student Loan Authority
All experiencesNo experiences with Rhode Island Student Loan Authority yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Rhode Island Student Loan Authority complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 23, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 18, 2025 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 23, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Aug 17, 2022 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jun 13, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 14, 2021 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Fixed |
| Apr 8, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 19, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 29, 2019 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Oct 2, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 24, 2019 | Student loans | Getting a loanDenied loan | Explained |
| Mar 8, 2019 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
Questions about Rhode Island Student Loan Authority
How many complaints does Rhode Island Student Loan Authority have?
Rhode Island Student Loan Authority has 44 complaints on record since June 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Rhode Island Student Loan Authority respond to complaints?
Yes. Rhode Island Student Loan Authority answered 93.2% of its complaints on time (within 15 days) and closed 9% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Rhode Island Student Loan Authority?
The most common problems are dealing with my lender or servicer (12), dealing with your lender or servicer (8), repaying your loan (7).
Is Rhode Island Student Loan Authority legit?
Rhode Island Student Loan Authority is a real company with a public complaint record: consumers have complained about it 44 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Rhode Island Student Loan Authority legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Rhode Island Student Loan Authority?
Complain to Rhode Island Student Loan Authority in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Rhode Island Student Loan Authority complaints come from?
Most come from Rhode Island (9), New York (6), Pennsylvania (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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