Student loans
Truist student loans complaints
Consumers have filed 26 complaints about Truist's student loans, 1 in the last 12 months. Truist answered 100% on time and closed 0% with relief. See the whole Truist record.
Truist against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Truist | 1 | 100% | 0% |
Latest Truist student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 1, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 24, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 9, 2024 | Student loans | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Jun 4, 2024 | Student loans | Getting a loanDenied loan | Explained |
| Sep 28, 2023 | Student loans | Issue where my lender is my schoolCannot graduate, receive diploma, or get transcript due to money owed | Explained |
| Feb 13, 2023 | Student loans | Getting a loanFraudulent loan | Explained |
| Dec 19, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 6, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 15, 2022 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jul 22, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 13, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Apr 20, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Apr 8, 2022 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 1, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Mar 20, 2022 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Feb 22, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Feb 3, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Feb 2, 2022 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 12, 2021 | Student loans | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Nov 7, 2021 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Oct 21, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 1, 2021 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Apr 30, 2021 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Nov 6, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 18, 2020 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Feb 26, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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