Monthly report
Consumer complaints in November 2025: 497K, Capital One leads
From November 1, 2025 to November 30, 2025, consumers filed 496,651 complaints against 1,792 companies - -4% on the month before. Companies answered 99.6% of them on time and closed 38% with relief so far.
The companies that drew the most
| # | Company | This month | The month before | Change |
|---|---|---|---|---|
| 1 | Equifax | 157,920 | 167,451 | -6% |
| 2 | TransUnion | 149,444 | 159,083 | -6% |
| 3 | Experian | 125,933 | 130,272 | -3% |
| 4 | Capital One | 2,456 | 2,374 | +3% |
| 5 | CBC Companies | 2,425 | 2,380 | +2% |
| 6 | Resurgent Capital Services | 2,180 | 2,226 | -2% |
| 7 | JPMorgan Chase | 2,069 | 2,073 | 0% |
| 8 | LexisNexis | 2,067 | 1,951 | +6% |
| 9 | Citibank | 1,843 | 1,755 | +5% |
| 10 | Encore Capital (Midland Credit) | 1,726 | 1,745 | -1% |
| 11 | Bank of America | 1,721 | 1,666 | +3% |
| 12 | Wells Fargo | 1,675 | 1,753 | -4% |
| 13 | Portfolio Recovery Associates | 1,633 | 1,532 | +7% |
| 14 | CL Holdings | 1,414 | 1,499 | -6% |
| 15 | Synchrony | 1,272 | 1,159 | +10% |
Surging
The companies whose complaints jumped most against the month before.
- FProCollect181 (was 119)
- CID Analytics209 (was 154)
- CFIS (Fidelity National Information Services)575 (was 462)
- BHarris & Harris210 (was 166)
- CCredit Acceptance322 (was 265)
- DAffirm605 (was 509)
- ARadius Global Solutions231 (was 193)
- BGoldman Sachs Bank (Apple Card, Marcus)517 (was 441)
- DAldous & Associates197 (was 168)
- COneMain Financial329 (was 292)
What it was about
By category
| Category | This month | Change |
|---|---|---|
| Credit reporting | 448,082 | -4% |
| Debt collection | 25,707 | +1% |
| Credit cards | 6,861 | -7% |
| Bank accounts | 6,077 | -4% |
| Money transfers & apps | 2,222 | -41% |
| Mortgages | 2,215 | +6% |
| Auto loans & leases | 1,904 | +8% |
| Payday & personal loans | 1,198 | +1% |
| Student loans | 1,185 | -10% |
| Prepaid & gift cards | 486 | +1% |
| Crypto | 381 | -10% |
| Debt relief & credit repair | 333 | +12% |
Where from
Texas (77,177), Florida (71,426), California (47,437), Georgia (37,595), New York (24,824), Illinois (21,153), North Carolina (17,836), Pennsylvania (15,733), Alabama (14,026), New Jersey (13,916).
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