Monthly report
Consumer complaints in December 2025: 512K, Capital One leads
From December 1, 2025 to December 31, 2025, consumers filed 512,468 complaints against 1,884 companies - +3% on the month before. Companies answered 99.5% of them on time and closed 35% with relief so far.
The companies that drew the most
| # | Company | This month | The month before | Change |
|---|---|---|---|---|
| 1 | Equifax | 159,139 | 157,920 | +1% |
| 2 | TransUnion | 151,127 | 149,444 | +1% |
| 3 | Experian | 128,346 | 125,933 | +2% |
| 4 | Capital One | 2,748 | 2,456 | +12% |
| 5 | Resurgent Capital Services | 2,472 | 2,180 | +13% |
| 6 | JPMorgan Chase | 2,401 | 2,069 | +16% |
| 7 | CBC Companies | 2,210 | 2,425 | -9% |
| 8 | LexisNexis | 2,173 | 2,067 | +5% |
| 9 | Wells Fargo | 2,117 | 1,675 | +26% |
| 10 | Citibank | 2,105 | 1,843 | +14% |
| 11 | Bank of America | 2,086 | 1,721 | +21% |
| 12 | Encore Capital (Midland Credit) | 2,069 | 1,726 | +20% |
| 13 | Portfolio Recovery Associates | 1,925 | 1,633 | +18% |
| 14 | CL Holdings | 1,731 | 1,414 | +22% |
| 15 | Synchrony | 1,552 | 1,272 | +22% |
Surging
The companies whose complaints jumped most against the month before.
What it was about
By category
| Category | This month | Change |
|---|---|---|
| Credit reporting | 455,423 | +2% |
| Debt collection | 29,275 | +14% |
| Credit cards | 7,859 | +15% |
| Bank accounts | 7,692 | +27% |
| Money transfers & apps | 2,731 | +23% |
| Mortgages | 2,651 | +20% |
| Auto loans & leases | 2,286 | +20% |
| Student loans | 1,663 | +40% |
| Payday & personal loans | 1,483 | +24% |
| Prepaid & gift cards | 639 | +31% |
| Crypto | 418 | +10% |
| Debt relief & credit repair | 348 | +5% |
Where from
Texas (79,496), Florida (73,035), California (48,920), Georgia (38,873), New York (26,019), Illinois (22,209), North Carolina (18,062), Pennsylvania (16,400), New Jersey (14,564), Alabama (12,852).
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