Monthly report
Consumer complaints in May 2026: 620K, Capital One leads
From May 1, 2026 to May 31, 2026, consumers filed 619,988 complaints against 1,894 companies - 0% on the month before. Companies answered 99.5% of them on time and closed 27% with relief so far.
The companies that drew the most
| # | Company | This month | The month before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 207,050 | 205,974 | +1% |
| 2 | Equifax | 171,643 | 167,257 | +3% |
| 3 | Experian | 167,847 | 168,687 | 0% |
| 4 | LexisNexis | 3,907 | 3,355 | +16% |
| 5 | Capital One | 3,176 | 3,256 | -2% |
| 6 | CL Holdings | 2,570 | 2,726 | -6% |
| 7 | JPMorgan Chase | 2,228 | 2,396 | -7% |
| 8 | Bank of America | 2,178 | 2,282 | -5% |
| 9 | Resurgent Capital Services | 2,127 | 2,127 | 0% |
| 10 | Encore Capital (Midland Credit) | 2,114 | 2,062 | +3% |
| 11 | Citibank | 2,102 | 2,217 | -5% |
| 12 | Wells Fargo | 2,025 | 2,209 | -8% |
| 13 | Portfolio Recovery Associates | 1,997 | 1,974 | +1% |
| 14 | Synchrony | 1,459 | 1,494 | -2% |
| 15 | Block (Cash App) | 1,184 | 1,414 | -16% |
Surging
The companies whose complaints jumped most against the month before.
- ACBC Companies995 (was 732)
- CLexisNexis3,907 (was 3,355)
- CFIS (Fidelity National Information Services)661 (was 606)
- FAbility Recovery Services160 (was 143)
- CID Analytics224 (was 204)
- BCaine & Weiner661 (was 615)
- CKikoff343 (was 318)
- APayPal1,082 (was 1,015)
- FServicer under contract with Federal Student Aid794 (was 747)
- CChime1,064 (was 1,006)
What it was about
By category
| Category | This month | Change |
|---|---|---|
| Credit reporting | 564,824 | +1% |
| Debt collection | 27,999 | 0% |
| Credit cards | 7,924 | -4% |
| Bank accounts | 7,201 | -6% |
| Mortgages | 2,796 | -8% |
| Money transfers & apps | 2,771 | -8% |
| Auto loans & leases | 1,994 | -8% |
| Student loans | 1,614 | -19% |
| Payday & personal loans | 1,532 | 0% |
| Prepaid & gift cards | 499 | +9% |
| Crypto | 445 | -2% |
| Debt relief & credit repair | 389 | +6% |
Where from
Texas (102,329), Florida (88,100), California (54,069), Georgia (45,015), New York (32,030), Illinois (26,853), North Carolina (22,364), Pennsylvania (20,670), New Jersey (18,099), Alabama (17,900).
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