Monthly report
Consumer complaints in April 2026: 618K, Capital One leads
From April 1, 2026 to April 30, 2026, consumers filed 618,308 complaints against 1,902 companies - +1% on the month before. Companies answered 99.5% of them on time and closed 24% with relief so far.
The companies that drew the most
| # | Company | This month | The month before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 205,974 | 196,198 | +5% |
| 2 | Experian | 168,687 | 166,818 | +1% |
| 3 | Equifax | 167,257 | 170,356 | -2% |
| 4 | LexisNexis | 3,355 | 3,311 | +1% |
| 5 | Capital One | 3,256 | 2,870 | +13% |
| 6 | CL Holdings | 2,726 | 3,554 | -23% |
| 7 | JPMorgan Chase | 2,396 | 2,439 | -2% |
| 8 | Bank of America | 2,282 | 2,215 | +3% |
| 9 | Citibank | 2,217 | 2,013 | +10% |
| 10 | Wells Fargo | 2,209 | 2,287 | -3% |
| 11 | Resurgent Capital Services | 2,127 | 2,178 | -2% |
| 12 | Encore Capital (Midland Credit) | 2,062 | 2,591 | -20% |
| 13 | Portfolio Recovery Associates | 1,974 | 2,126 | -7% |
| 14 | Synchrony | 1,494 | 1,499 | 0% |
| 15 | Block (Cash App) | 1,414 | 1,425 | -1% |
Surging
The companies whose complaints jumped most against the month before.
- FWaypoint Resource Group208 (was 131)
- FServicer under contract with Federal Student Aid747 (was 577)
- BCavalry155 (was 117)
- CFifth Third Bank233 (was 197)
- ASequium Asset Solutions175 (was 148)
- BCapital One3,256 (was 2,870)
- CGlobal Lending Services228 (was 198)
- COcwen Financial169 (was 146)
- BUSAA292 (was 256)
- CSoFi346 (was 309)
What it was about
By category
| Category | This month | Change |
|---|---|---|
| Credit reporting | 561,363 | +2% |
| Debt collection | 28,040 | -17% |
| Credit cards | 8,229 | -1% |
| Bank accounts | 7,676 | -2% |
| Mortgages | 3,024 | +3% |
| Money transfers & apps | 3,006 | +2% |
| Auto loans & leases | 2,165 | -5% |
| Student loans | 1,996 | -2% |
| Payday & personal loans | 1,534 | +2% |
| Prepaid & gift cards | 457 | -1% |
| Crypto | 452 | 0% |
| Debt relief & credit repair | 366 | -11% |
Where from
Texas (100,681), Florida (86,651), California (55,490), Georgia (46,802), New York (30,906), Illinois (26,789), North Carolina (21,842), Pennsylvania (21,034), Alabama (17,881), New Jersey (17,743).
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