Weekly report
Consumer complaints, week of Jul 20, 2026: 154K, Capital One leads
From July 20, 2026 to July 26, 2026, consumers filed 154,371 complaints against 976 companies - +5% on the week before. Companies answered 99.6% of them on time and closed 31% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 50,812 | 47,734 | +6% |
| 2 | Experian | 44,018 | 41,301 | +7% |
| 3 | Equifax | 43,775 | 41,629 | +5% |
| 4 | Capital One | 722 | 745 | -3% |
| 5 | LexisNexis | 713 | 706 | +1% |
| 6 | CL Holdings | 548 | 588 | -7% |
| 7 | JPMorgan Chase | 482 | 500 | -4% |
| 8 | Citibank | 475 | 489 | -3% |
| 9 | Resurgent Capital Services | 474 | 472 | 0% |
| 10 | Portfolio Recovery Associates | 458 | 467 | -2% |
| 11 | Encore Capital (Midland Credit) | 439 | 446 | -2% |
| 12 | Bank of America | 426 | 489 | -13% |
| 13 | Wells Fargo | 400 | 425 | -6% |
| 14 | PayPal | 306 | 291 | +5% |
| 15 | Synchrony | 301 | 319 | -6% |
Surging
The companies whose complaints jumped most against the week before.
- FAbility Recovery Services45 (was 23)
- CFair Collections & Outsourcing45 (was 26)
- DAldous & Associates66 (was 48)
- DCredit Control50 (was 37)
- BHarris & Harris51 (was 38)
- DBridgecrest47 (was 36)
- ANavy Federal Credit Union208 (was 183)
- FServicer under contract with Federal Student Aid95 (was 82)
- AKriya Capital215 (was 195)
- DMOHELA206 (was 188)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 142,288 | +6% |
| Debt collection | 5,517 | -3% |
| Credit cards | 1,802 | -6% |
| Bank accounts | 1,765 | -8% |
| Money transfers & apps | 681 | -6% |
| Mortgages | 680 | -8% |
| Auto loans & leases | 484 | -9% |
| Student loans | 412 | +3% |
| Payday & personal loans | 409 | -5% |
| Prepaid & gift cards | 128 | -5% |
| Crypto | 109 | +18% |
| Debt relief & credit repair | 96 | +17% |
Where from
Texas (25,401), Florida (21,662), California (14,192), Georgia (11,000), New York (7,570), Illinois (6,045), North Carolina (5,538), Alabama (5,462), Pennsylvania (4,832), Mississippi (4,661).
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