Weekly report
Consumer complaints, week of Jul 27, 2026: 147K, Capital One leads
From July 27, 2026 to August 2, 2026, consumers filed 147,217 complaints against 980 companies - -5% on the week before. Companies answered 99.6% of them on time and closed 37% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 48,034 | 50,812 | -5% |
| 2 | Experian | 42,075 | 44,018 | -4% |
| 3 | Equifax | 41,640 | 43,775 | -5% |
| 4 | Capital One | 743 | 722 | +3% |
| 5 | LexisNexis | 712 | 713 | 0% |
| 6 | CL Holdings | 551 | 548 | +1% |
| 7 | JPMorgan Chase | 501 | 482 | +4% |
| 8 | Bank of America | 475 | 426 | +12% |
| 9 | Encore Capital (Midland Credit) | 439 | 439 | 0% |
| 10 | Citibank | 417 | 475 | -12% |
| 11 | Portfolio Recovery Associates | 415 | 458 | -9% |
| 12 | Resurgent Capital Services | 406 | 474 | -14% |
| 13 | Wells Fargo | 398 | 400 | -1% |
| 14 | PayPal | 286 | 306 | -7% |
| 15 | Synchrony | 285 | 301 | -5% |
Surging
The companies whose complaints jumped most against the week before.
- DFreedom Mortgage43 (was 25)
- FWaypoint Resource Group49 (was 31)
- CFIS (Fidelity National Information Services)190 (was 138)
- DRobinhood41 (was 27)
- CCoreLogic47 (was 33)
- CChime259 (was 216)
- CEarly Warning Services (Zelle)125 (was 105)
- ACBC Companies217 (was 187)
- ABank of America475 (was 426)
- AT.S. Holdings53 (was 44)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 135,413 | -5% |
| Debt collection | 5,287 | -4% |
| Credit cards | 1,864 | +3% |
| Bank accounts | 1,743 | -1% |
| Mortgages | 701 | +3% |
| Money transfers & apps | 676 | -1% |
| Auto loans & leases | 474 | -2% |
| Payday & personal loans | 406 | -1% |
| Student loans | 363 | -12% |
| Prepaid & gift cards | 106 | -17% |
| Crypto | 93 | -15% |
| Debt relief & credit repair | 91 | -5% |
Where from
Texas (24,593), Florida (20,967), California (13,395), Georgia (10,323), New York (7,100), Illinois (5,966), North Carolina (5,542), Mississippi (4,823), Pennsylvania (4,814), Alabama (4,652).
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