Weekly report
Consumer complaints, week of Sep 7, 2026: 147K, Capital One leads
From September 7, 2026 to September 13, 2026, consumers filed 146,829 complaints against 919 companies - 0% on the week before. Companies answered 99.7% of them on time and closed 32% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 47,361 | 47,481 | 0% |
| 2 | Equifax | 42,737 | 41,780 | +2% |
| 3 | Experian | 41,986 | 41,499 | +1% |
| 4 | LexisNexis | 883 | 862 | +2% |
| 5 | Capital One | 716 | 711 | +1% |
| 6 | CL Holdings | 550 | 639 | -14% |
| 7 | Resurgent Capital Services | 500 | 417 | +20% |
| 8 | Bank of America | 467 | 480 | -3% |
| 9 | Citibank | 466 | 486 | -4% |
| 10 | JPMorgan Chase | 456 | 544 | -16% |
| 11 | Encore Capital (Midland Credit) | 396 | 457 | -13% |
| 12 | Wells Fargo | 368 | 410 | -10% |
| 13 | Block (Cash App) | 319 | 298 | +7% |
| 14 | PayPal | 318 | 291 | +9% |
| 15 | Portfolio Recovery Associates | 306 | 377 | -19% |
Surging
The companies whose complaints jumped most against the week before.
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 135,614 | +1% |
| Debt collection | 4,682 | -5% |
| Credit cards | 1,884 | -3% |
| Bank accounts | 1,781 | -8% |
| Money transfers & apps | 730 | +9% |
| Mortgages | 669 | -8% |
| Auto loans & leases | 442 | -11% |
| Payday & personal loans | 411 | -15% |
| Student loans | 329 | -1% |
| Prepaid & gift cards | 105 | -27% |
| Crypto | 95 | -15% |
| Debt relief & credit repair | 87 | -17% |
Where from
Texas (23,969), Florida (21,220), California (12,725), Georgia (10,518), New York (7,164), Illinois (5,719), North Carolina (5,556), Mississippi (5,208), Alabama (4,833), Pennsylvania (4,747).
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