Weekly report
Consumer complaints, week of Aug 31, 2026: 146K, Capital One leads
From August 31, 2026 to September 6, 2026, consumers filed 146,110 complaints against 998 companies - -2% on the week before. Companies answered 99.6% of them on time and closed 33% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 47,481 | 49,155 | -3% |
| 2 | Equifax | 41,780 | 42,311 | -1% |
| 3 | Experian | 41,499 | 42,421 | -2% |
| 4 | LexisNexis | 862 | 845 | +2% |
| 5 | Capital One | 711 | 746 | -5% |
| 6 | CL Holdings | 639 | 589 | +8% |
| 7 | JPMorgan Chase | 544 | 532 | +2% |
| 8 | Citibank | 486 | 464 | +5% |
| 9 | Bank of America | 480 | 478 | 0% |
| 10 | Encore Capital (Midland Credit) | 457 | 460 | -1% |
| 11 | Resurgent Capital Services | 417 | 483 | -14% |
| 12 | Wells Fargo | 410 | 424 | -3% |
| 13 | Portfolio Recovery Associates | 377 | 426 | -12% |
| 14 | Block (Cash App) | 298 | 331 | -10% |
| 15 | PayPal | 291 | 303 | -4% |
Surging
The companies whose complaints jumped most against the week before.
- CCredit Acceptance54 (was 37)
- DCredit Control44 (was 30)
- DFreedom Mortgage52 (was 38)
- FServicer under contract with Federal Student Aid70 (was 55)
- COneMain Financial61 (was 48)
- ACBC Companies203 (was 173)
- FShellpoint Mortgage Servicing100 (was 83)
- COcwen Financial42 (was 33)
- CPNC Bank91 (was 78)
- ARadius Global Solutions69 (was 59)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 134,254 | -2% |
| Debt collection | 4,915 | -5% |
| Bank accounts | 1,936 | -2% |
| Credit cards | 1,935 | -6% |
| Mortgages | 731 | +2% |
| Money transfers & apps | 668 | -9% |
| Auto loans & leases | 498 | -3% |
| Payday & personal loans | 481 | +13% |
| Student loans | 331 | -15% |
| Prepaid & gift cards | 144 | +18% |
| Crypto | 112 | +10% |
| Debt relief & credit repair | 105 | +15% |
Where from
Texas (23,484), Florida (21,127), California (13,374), Georgia (10,500), New York (6,919), Illinois (5,872), North Carolina (5,615), Alabama (5,368), Mississippi (4,478), Pennsylvania (4,423).
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