Weekly report
Consumer complaints, week of Sep 14, 2026: 157K, Capital One leads
From September 14, 2026 to September 20, 2026, consumers filed 157,174 complaints against 955 companies - +7% on the week before. Companies answered 99.8% of them on time and closed 34% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 49,595 | 47,361 | +5% |
| 2 | Equifax | 46,908 | 42,737 | +10% |
| 3 | Experian | 45,205 | 41,986 | +8% |
| 4 | LexisNexis | 895 | 883 | +1% |
| 5 | Capital One | 740 | 716 | +3% |
| 6 | CL Holdings | 613 | 550 | +11% |
| 7 | JPMorgan Chase | 517 | 456 | +13% |
| 8 | Citibank | 489 | 466 | +5% |
| 9 | Bank of America | 444 | 467 | -5% |
| 10 | Wells Fargo | 402 | 368 | +9% |
| 11 | Portfolio Recovery Associates | 389 | 306 | +27% |
| 12 | Encore Capital (Midland Credit) | 382 | 396 | -4% |
| 13 | Block (Cash App) | 343 | 319 | +8% |
| 14 | Resurgent Capital Services | 331 | 500 | -34% |
| 15 | PayPal | 294 | 318 | -8% |
Surging
The companies whose complaints jumped most against the week before.
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 145,242 | +7% |
| Debt collection | 4,976 | +6% |
| Credit cards | 1,955 | +4% |
| Bank accounts | 1,860 | +4% |
| Mortgages | 737 | +10% |
| Money transfers & apps | 698 | -4% |
| Auto loans & leases | 520 | +18% |
| Payday & personal loans | 498 | +21% |
| Student loans | 350 | +6% |
| Prepaid & gift cards | 150 | +43% |
| Crypto | 110 | +16% |
| Debt relief & credit repair | 78 | -10% |
Where from
Texas (26,214), Florida (22,157), California (13,978), Georgia (10,940), New York (7,574), Illinois (6,447), North Carolina (5,487), Mississippi (5,402), Alabama (5,159), Pennsylvania (4,890).
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