Weekly report
Consumer complaints, week of Oct 12, 2026: 180K, Capital One leads
From October 12, 2026 to October 18, 2026, consumers filed 179,759 complaints against 906 companies - +6% on the week before. Companies answered 99.8% of them on time and closed 17% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | Experian | 64,436 | 59,403 | +8% |
| 2 | TransUnion | 54,072 | 49,352 | +10% |
| 3 | Equifax | 45,280 | 44,621 | +1% |
| 4 | LexisNexis | 989 | 910 | +9% |
| 5 | Capital One | 738 | 719 | +3% |
| 6 | CL Holdings | 695 | 640 | +9% |
| 7 | JPMorgan Chase | 589 | 519 | +13% |
| 8 | Citibank | 518 | 489 | +6% |
| 9 | Bank of America | 491 | 479 | +3% |
| 10 | Wells Fargo | 453 | 429 | +6% |
| 11 | Resurgent Capital Services | 432 | 412 | +5% |
| 12 | Encore Capital (Midland Credit) | 427 | 425 | 0% |
| 13 | Portfolio Recovery Associates | 412 | 423 | -3% |
| 14 | Block (Cash App) | 323 | 346 | -7% |
| 15 | PayPal | 319 | 340 | -6% |
Surging
The companies whose complaints jumped most against the week before.
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 167,202 | +6% |
| Debt collection | 5,343 | +5% |
| Credit cards | 2,142 | +4% |
| Bank accounts | 1,945 | +4% |
| Money transfers & apps | 748 | 0% |
| Mortgages | 740 | -1% |
| Auto loans & leases | 536 | 0% |
| Payday & personal loans | 487 | +15% |
| Student loans | 337 | -7% |
| Prepaid & gift cards | 106 | +5% |
| Crypto | 101 | -12% |
| Debt relief & credit repair | 72 | +3% |
Where from
Texas (29,690), Florida (26,569), California (14,540), Georgia (13,087), New York (8,147), Mississippi (7,497), North Carolina (7,309), Illinois (7,150), Alabama (5,810), Louisiana (5,274).
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