Weekly report
Consumer complaints, week of Oct 5, 2026: 169K, Capital One leads
From October 5, 2026 to October 11, 2026, consumers filed 169,299 complaints against 927 companies - +11% on the week before. Companies answered 99.8% of them on time and closed 22% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | Experian | 59,403 | 44,531 | +33% |
| 2 | TransUnion | 49,352 | 47,923 | +3% |
| 3 | Equifax | 44,621 | 44,616 | 0% |
| 4 | LexisNexis | 910 | 830 | +10% |
| 5 | Capital One | 719 | 712 | +1% |
| 6 | CL Holdings | 640 | 697 | -8% |
| 7 | JPMorgan Chase | 519 | 538 | -4% |
| 8 | Citibank | 489 | 474 | +3% |
| 9 | Bank of America | 479 | 471 | +2% |
| 10 | Wells Fargo | 429 | 390 | +10% |
| 11 | Encore Capital (Midland Credit) | 425 | 431 | -1% |
| 12 | Portfolio Recovery Associates | 423 | 406 | +4% |
| 13 | Resurgent Capital Services | 412 | 441 | -7% |
| 14 | Block (Cash App) | 346 | 285 | +21% |
| 15 | PayPal | 340 | 297 | +14% |
Surging
The companies whose complaints jumped most against the week before.
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 157,190 | +12% |
| Debt collection | 5,072 | -5% |
| Credit cards | 2,058 | +3% |
| Bank accounts | 1,873 | +1% |
| Money transfers & apps | 751 | +16% |
| Mortgages | 747 | -5% |
| Auto loans & leases | 534 | -5% |
| Payday & personal loans | 425 | -5% |
| Student loans | 363 | +10% |
| Crypto | 115 | +2% |
| Prepaid & gift cards | 101 | -28% |
| Debt relief & credit repair | 70 | +9% |
Where from
Texas (27,379), Florida (24,089), California (14,381), Georgia (11,745), New York (8,328), North Carolina (7,394), Mississippi (7,050), Illinois (6,552), South Carolina (5,735), Alabama (5,418).
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