Weekly report
Consumer complaints, week of Oct 19, 2026: 181K, Capital One leads
From October 19, 2026 to October 25, 2026, consumers filed 181,240 complaints against 943 companies - +1% on the week before. Companies answered 99.8% of them on time and closed 15% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | Experian | 64,788 | 64,436 | +1% |
| 2 | TransUnion | 54,138 | 54,072 | 0% |
| 3 | Equifax | 45,571 | 45,280 | +1% |
| 4 | LexisNexis | 937 | 989 | -5% |
| 5 | Capital One | 789 | 738 | +7% |
| 6 | CL Holdings | 674 | 695 | -3% |
| 7 | JPMorgan Chase | 618 | 589 | +5% |
| 8 | Bank of America | 584 | 491 | +19% |
| 9 | Citibank | 558 | 518 | +8% |
| 10 | Wells Fargo | 478 | 453 | +6% |
| 11 | Encore Capital (Midland Credit) | 466 | 427 | +9% |
| 12 | Portfolio Recovery Associates | 458 | 412 | +11% |
| 13 | PayPal | 405 | 319 | +27% |
| 14 | Resurgent Capital Services | 370 | 432 | -14% |
| 15 | Synchrony | 316 | 273 | +16% |
Surging
The companies whose complaints jumped most against the week before.
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 167,844 | 0% |
| Debt collection | 5,462 | +2% |
| Credit cards | 2,320 | +8% |
| Bank accounts | 2,239 | +15% |
| Money transfers & apps | 830 | +11% |
| Mortgages | 748 | +1% |
| Auto loans & leases | 593 | +11% |
| Payday & personal loans | 554 | +14% |
| Student loans | 317 | -6% |
| Prepaid & gift cards | 127 | +20% |
| Crypto | 108 | +7% |
| Debt relief & credit repair | 98 | +36% |
Where from
Texas (30,627), Florida (26,338), California (15,641), Georgia (12,806), New York (8,273), North Carolina (7,241), Illinois (6,981), Mississippi (6,895), South Carolina (6,389), Alabama (5,706).
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